Security Associate / Customer Service Greeter

Crossroads Trading Co. Inc.; Berkeley (CA); On-site; USD 28,929 - 34,440; Part time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Employee discounts

Training & development

Job summary

A secondhand clothing retailer is seeking a Security Floor Associate in California. This role involves ensuring a safe environment for customers while providing excellent service. Candidates should have experience in security and a passion for teamwork. The position offers a competitive hourly wage and numerous benefits including health insurance and a 401(k) match.

Qualifications

• 1+ year of prior experience in security is required.
• Authorized to work in the United States.

Responsibilities

• Provide a safe and welcoming environment for customers.
• Offer security support and hospitality simultaneously.
• React to and de-escalate potential disruptions.

Skills

Un-armed surveillance

Exceptional customer service

Conflict resolution

Team collaboration

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

WAGE RANGE: $21.00-$25.00 PER HOUR

Help Keep Our Stores Safe and Welcoming

As a Crossroads Security Floor Associate, you’ll help provide a safe working environment for our teams and a positive shopping experience for our customers. Crossroads locations are fast‑paced lively second‑hand clothing retail stores where customers buy and sell their gently used fashion.

What you’ll do:

You will balance keeping Crossroads secure and safe while also acting as a welcoming presence and guide to our guests as they come in the front door. Exceptional customer service and good judgment are a must. Some experience in loss prevention and de‑escalation techniques is preferred.

You are:

• Experienced. You’re a pro at providing un‑armed surveillance.
• Team‑oriented. You’re a people‑person who loves working as a team.
• Compassionate. You embody our core values of service, inclusion and education and take a human‑centered approach when resolving conflict.
• A Problem‑solver. You are quick to come up with solutions when issues arise.
• Calm + Friendly. You have a calm but focused presence. You’ll be the first and last person our customers see, setting the tone for their experience with our brand.
• Respectful. You understand professional boundaries in the workplace.

You will:

• Provide a physical, yet friendly, presence. You will offer security support at all times while providing genuine hospitality and warmth.
• Welcome customers. You will welcome, direct, and educate customers.
• Anticipate + Respond. You will work to de‑escalate any disruptive incidents in collaboration with your leadership team.
• Be a team‑player. You will communicate well with all staff to deliver the best customer experience possible.
• Assist on the floor. You may be tasked with keeping the sales floor clean and tidy during downtime, or with putting clothes out on the sales floor.

Perks

Health + Wellbeing

We will:

• Support your wellbeing. We care about our employees holistically and offer sick paid time off.
• Prioritize health & wellness for all. We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!

Work/Life Harmony

We will:

• Encourage you to live your best life by taking vacation time!
• Give you incentives when you work during the holidays. We give you time and a half pay for select holidays throughout the year, and we are closed on Thanksgiving and Christmas.
• Encourage work/life balance. We offer flexible scheduling and livable hours so that you can meet work & life needs. There are no graveyard or overnight shifts at Crossroads!

Financial Health

We will:

• Contribute to your 401(k). Free money? We’ll match up to 6% of your contribution as soon as you are eligible! We offer both a Roth and traditional 401(k).
• Offer a generous discount on all merchandise including luxury consignment pieces— shop where you work!
• Be Transparent. We have clear pay ranges and always advertise pay for positions. We believe in pay equity.
• Offer Earned Wage Access. Need money before payday? You’ll be able to access pay as you earn it through our partner app ZayZoon.
• Contribute to Commuter Benefits. Take public transit? We’ll contribute and match a portion of your commuter account monthly.

Growth + Development

We will:

• Empower you. Our Employee Resource Group (ERG) gives you a seat (and a voice) at the table. They meet monthly to discuss how we can shape the company through a diverse lens and meet our DEI commitments. You’ll also participate in a quarterly Security Virtual Meeting where you’ll be able to share ideas and learn alongside fellow security employees from stores across the country!
• Celebrate with you. We’ll provide you with many opportunities to bond with your team as you celebrate successes together.
• Equip you with the tools to be successful. As you onboard & throughout your career, our training programs will set you up to win.

Minimum Requirements

• Prior experience in security (1 year+)
• Must be authorized to work in the United States.

About Crossroads

One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991.

Since opening the doors of its first location in the heart of San Francisco’s Fillmore District, Crossroads has expanded over time to 39 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, Houston, and Dallas. And in recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco‑conscious customers to sell their gently used clothing.

Crossroads has been featured in Harper’s Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the ‘resale revolution.’

If you like working in a fun, positive environment, you’ll enjoy a career with us!