SECURITY ASSISTANT SHIFT MANAGER

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment’s security team at Charles Town oversees the daily operations of a designated shift, ensuring safety and compliance with all policies. You will supervise staff, manage schedules, and contribute to budgeting while maintaining excellent guest service and security standards.

The role requires experience in casino security, strong organizational and communication skills, and the ability to handle incidents professionally. Weekend and holiday hours are required.

Qualifications

• Bachelor’s degree or equivalent security experience.
• Comprehensive knowledge of security protocol.
• Proficient in Microsoft Office.
• Excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information to groups of managers, clients, customers, and the general public.
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically.

Responsibilities

• Supervise staff and manage daily operations of a designated Security shift.
• Assist in creating schedules, manage labor costs, staffing objectives, and guest satisfaction.
• Assist in budgeting for the department and report budget concerns to management.
• Promote and demonstrate superior customer service per standards and programs.
• Train shift personnel in emergency operating procedures.
• Enforce internal control policies including underage gambling and drinking laws.
• Maintain safety and inspection reports for the property and conduct post inspections.
• Transfer Table Games fills and credits; prepare security incident reports and logs.
• Respond to guests and team member concerns and solve problems with professionalism.
• Interact with regulatory, fire/rescue and law enforcement agencies.
• Ensure officers adhere to dress and grooming standards; ensure regulatory compliance and report issues.
• Maintain confidentiality in all departmental matters.
• Ability to work 8P-4A including weekends and holidays.

Skills

Security awareness

Organizational skills

Communication skills

Report writing

Presentation skills

Guest and staff diplomacy

Interpersonal conflict resolution

Education

Bachelor’s degree (B.A/B.S.)

Casino Security experience (4+ years)

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• day-one medical coverage
• 401(k) matching
• annual performance bonus

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the ongoing training of shift personnel in emergency operating procedures.
• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws.
• Maintain safety and inspections reports for the property.
• Conduct regular security post inspections.
• Transfers Table Games fills and credits.
• Prepare security incident reports and maintain security logs.
• Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Ability to work 8P-4A including weekends and holidays.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.A/B.S.); or four years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must have comprehensive knowledge of security protocol.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also