Security Assistant Dispatcher

First Roles; Charleston (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

The Security Assistant Dispatcher position with Veterans Health Administration in Charleston requires leading a team of Security Assistants responsible for monitoring security equipment, directing police response to emergencies, and handling radio dispatching and security systems.

The role also involves evaluating calls, initiating responses, maintaining reports, operating NCIC terminals, and coordinating with agencies. Rotating night/weekend/holiday shifts are required.

Responsibilities

• Receive and evaluate calls from the public concerning crimes, fires and medical emergencies.
• Evaluate calls for proper action and enter data into a computer in real time.
• Initiate police and/or fire and medical response by obtaining information for dispatching field units.
• Maintain routine reports, referral information, and emergency calls for assistance.
• Operate NCIC terminals to research vehicle ownership, licenses and warrants.
• Operate radios and computers with dispatch software and related systems.
• Coordinate with military and civilian agencies for mutual aid per protocol.
• Communicate hazards and needs to responding personnel via radio and pass asset requests.
• Provide post-dispatch and pre-arrival instructions and know available resources.
• Dispatch patrols for routine assignments and document in official records.
• Perform other duties as assigned.

Job description

This position serves as the Security Assistant Dispatcher for Police Service in Charleston within the Veterans Health Administration (VHA) with a primary purpose to lead a team of Security Assistants responsible for monitoring physical security equipment, directing police officer response to emergency and non-emergency criminal activity, security and life safety matters, communications, radio dispatching, telephone, fire and security computer system and systems.

Major duties include, but are not limited to:

• Receiving and evaluating calls from the public concerning crimes, fires, and medical emergencies.
• Evaluating calls for proper action and entering data into a computer as it is being received.
• Initiating Police and/or Fire and Medical response by obtaining information required for dispatching field units.
• Maintaining routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel.
• Operates a National Crime Information Center (NCIC) terminal for researching vehicle ownership, license plate and operator's license verification, wants and warrants on persons, etc.
• Operates a variety of communications equipment such as radios and computers with general and specialized software common to the dispatching occupation.
• Coordinates with military and civilian agencies in response to mutual aid requests, in accordance with locally established protocols.
• Communicates via radio with responding personnel to pass pertinent information regarding hazards that may be present at the emergency scene and obtain additional assets if requested by the Incident Commander.
• Provides appropriate post-dispatch and pre-arrival instructions and maintains knowledge of all response resources available, sometimes in a widely-dispersed environment.
• Dispatches patrols for routine assignments ensuring patrols are completed within established guidelines and properly documented in official records.
• Performs other related duties as assigned.

Work Schedule: Rotating shifts including nights, weekends and holidays.

Compressed/Flexible: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Security Assistant Dispatcher/PD99858A Relocation/Recruitment Incentives: Not Authorized