Security Assistant

ServiceSource; Suitland (MD); On-site; Full time

Job summary

A leading nonprofit organization seeks a Security Assistant to provide essential technical and administrative support. The role involves managing access control, customer interactions, and various clerical tasks, contributing to the security operations for the U.S. Census Bureau. An ideal candidate must possess a High School Diploma and customer service experience. Join ServiceSource to make a positive impact on the community while enjoying competitive pay and benefits.

Benefits

Health coverage

403(b)-Retirement plan

Paid time-off program

Qualifications

• High School Diploma or equivalent required.
• Experience in personnel security or customer service preferred.
• Clerical experience in an office setting needed.

Responsibilities

• Provide technical support for security including badge production and fingerprinting.
• Manage visitor logs, escort appointees and verify security databases.
• Assist with general clerical duties including answering phones and typing documents.

Skills

Customer service

Data entry

Attention to detail

Education

High School Diploma or state-certified equivalent

Tools

MS Office Suite

Job description

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Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Pay rate : $28.75 + $4.93 (Health and Welfare) per hour

Job Summary:

Provides technical and administrative security support to the U.S. Census Bureau’s Office of Security in Suitland, MD, and the National Processing Center in Jeffersonville, IN. This includes managing access control, badge production, fingerprinting, key issuance, visit requests, and security records.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Obtain photographs, schedule fingerprint appointments, verify security databases, escort appointees to fingerprint office to accurately produce identification badges.
• Utilize the Census Hiring and Employment Check (CHEC) system with verifying Personal Identifiable Information (PII) or Visitor Management System (VMS) and provide data entry to greet visitors, assign visitor badges, and ensure visitors are appropriately credentialed.
• Assist customers by providing timely and accurate information in a professional and informative manner concerning the security of customer personnel, property, facilities, information, and assets.
• Provide entries into existing computer databases such as USAccess and LENEL access control data base and information verification of biographical and security data and track the accountability of badges, and other security requirements.
• Provide general clerical support for Security Services Center front office including answering multi-line phone system, taking necessary actions to gathering data, transfer calls to appropriate personnel, take clear and concise messages, and type documents as needed.
  
  

Additional Responsibilities

• Copies, packages and completes memos, correspondence and information, following established processes in support of OSY leadership.
• Ensure badging equipment is functioning properly, communicate with management regarding any issues with the equipment.
• Assist in the development and maintenance of a filing system including computerized records and databases as required.
• Assist with invoice processing, recordkeeping, and submit contractor time sheets correctly and promptly.
• Maintain clean safe work areas throughout the workday.
• Perform other related duties as assigned.
  
  

Qualifications: Education, Experience and Certification(s)

• High School Diploma or state-certified equivalent required.
• Proven experience in personnel security or customer service required.
• Clerical experience in an office setting needed.
• Must be able to obtain and maintain a Public Trust government security clearance.
  
  

Knowledge, Skills And Abilities

• Must be able to work well with people internally and externally at all levels of the organization.
• Customer service oriented and be able to work efficiently in a fast-paced environment.
• Ability to read and comprehend simple instructions, short correspondences, and memos, labels and numbers
• Ability to effectively present information in one-on-one and small group situation to customers, clients, and other employees of the organization.
• Excellent customer service skills, verbal and written skills and ability to accept and follow directions.
• Up-to-date knowledge of Federal and industry standards and best practices.
• Experience using MS Office Suite (Word, PowerPoint, Excel, etc.)
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to operate security services equipment (computer, databases, photography, printers, laminator, phones, digital fingerprinting) and perform repetitive tasks
  
  

Supervision Received

Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.
  
  

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Non-profit Organizations

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