Security and Visitor Services Representative

Mount Auburn Cemetery; Cambridge (MA); On-site; USD 42,000 - 58,000; Full time

Job summary

Mount Auburn Cemetery in Cambridge/Watertown near Boston seeks a Security and Visitor Services Representative to patrol grounds, enforce rules, and assist visitors with compassion. Reporting to the Security Supervisor, the role includes guiding funeral processions, locating grave sites, welcoming guests, and opening/closing gates.

Requires a valid driver’s license, a High School Diploma, and strong communication; AED/CPR/First Aid certification is preferred.

Qualifications

• Valid driver's license required.
• High School Diploma required.
• Strong written and verbal communication skills.

Responsibilities

• Patrol cemetery grounds to provide security and assist visitors.
• Escort funerals and directs processions to graves.
• Explain rules and assist visitors with directions respectfully.
• Control traffic and oversee cemetery events and tours.
• First contact for visitors; locate grave sites in database.
• Open/close grounds and gates; ensure safe access.
• Respond to emergencies and write incident reports.

Skills

Valid driver's license

Clear communication

Basic computer skills

Walk/stand outdoors year-round

Operate cemetery vehicles

Handle stressful situations

Courteous visitor service

Education

High School Diploma

Tools

AED/CPR/First Aid certification

Job description

ORGANIZATION

Mount Auburn Cemetery comprises 175 acres and is situated in Watertown and Cambridge near Boston, Massachusetts. Founded in 1831, and now visited by over 200,000 people each year, Mount Auburn is a National Historic Landmark, recognized as the first “rural cemetery” and the inspiration for the American Parks Movement during the 19th century. As an active cemetery, Mount Auburn inspires all who visit, comforts the bereaved, and commemorates the dead in a landscape of exceptional beauty. As an accredited arboretum, Mount Auburn features 5,000 trees and more than 20,000 plants overall.

ORGANIZATION

Mount Auburn Cemetery comprises 175 acres and is situated in Watertown and Cambridge near Boston, Massachusetts. Founded in 1831, and now visited by over 200,000 people each year, Mount Auburn is a National Historic Landmark, recognized as the first “rural cemetery” and the inspiration for the American Parks Movement during the 19th century. As an active cemetery, Mount Auburn inspires all who visit, comforts the bereaved, and commemorates the dead in a landscape of exceptional beauty. As an accredited arboretum, Mount Auburn features 5,000 trees and more than 20,000 plants overall.

Position Summary

The Security Department at Mount Auburn Cemetery is seeking an enthusiastic individual to fill the position of Security and Visitor Services Representative. Reporting to the Security Supervisor the Security and Visitor Services Representative is responsible for patrolling the Cemetery grounds throughout the assigned shift and enforcement of Cemetery rules and regulations. The representative displays compassion, sensitivity, and good business ethics in all interactions with clients and visitors.

Duties And Responsibilities

• Patrol the Cemetery grounds to provide a security presence and related duties throughout scheduled shift while operating any cemetery vehicle and/or security equipment following safety guidelines.


• Await incoming funerals and escort processions to the grave location in a controlled and orderly manner.


• Explain and enforce the Cemetery’s rules, procedures and regulations to visitors and advise them of violations in a professional manner, remaining sensitive to the physical and emotional needs of visitors and lot owners.


• Assist with the control of traffic entering and leaving the cemetery, which includes interpretive programs and tours, funeral processions, memorial and chapel services, general visitors to the cemetery, and attendees of other cemetery functions.


• Serve as first contact for visitors to welcome them, answer questions and direct them to their desired destinations. Use computerized interment database to locate specific grave locations for visitors as requested.


• Responsible for the opening and or closing of the cemetery grounds and gates or buildings ensuring safe and secure access to visitors or employees


• Participate in responding to emergencies as needed. Maintain familiarity with all emergency procedures. Investigate complaints, accidents and disturbances on the grounds, and write detailed incident reports and accident investigation reports. Call fire or police departments in cases of emergency if needed.


• May be required to perform other duties as assigned by the supervisor.

Qualifications

QUALIFICATIONS AND PHYSICAL DEMANDS

• Valid driver’s license.


• High School Diploma.


• Communicate with staff, police and emergency responders with cemetery communication equipment.


• Basic computer skills and strong writing skills.


• Communicate clearly and courteously with all visitors and staff.


• Handle stressful situations, and to be flexible as work demands change.


• Currently certified in AED, CPR and First Aid or willing to obtain such certification.


• Walk, bend, stand for long periods of time.


• Required to work outdoors during all seasons of the year and must be able to work in harsh weather.


• Shovel snow and ice as needed.


• Safely operate cemetery vehicles.

Hours Of Work

Option 1: Tuesday – Saturday 10 AM to 6 PM

Option 2: Wednesday to Sunday 9 AM to 5 PM

Mount Auburn Cemetery is an equal-opportunity employer. It does not discriminate in employment opportunities on the basis of race, color, ancestry, religion, gender, national origin, age, pregnancy, citizenship status, physical or mental ability, military status, sexual orientation or any other characteristic protected by law.