Security and Fire Service Technician

ZipRecruiter; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company is looking for a skilled technician to diagnose and repair fire alarm and security systems. This role requires 2+ years of experience in low voltage electrical systems, providing excellent customer service and maintenance solutions. Ideal candidates will demonstrate communication skills and must adhere to safety guidelines. The company offers competitive pay, training, and benefits.

Benefits

Comprehensive Benefits

Paid Training

Referral Bonuses

Company Vehicle

Qualifications

• 2+ years documented experience in low voltage electrical systems.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, carrying up to 70 lbs.

Responsibilities

• Diagnose problems and perform service on fire alarm and security systems.
• Read and interpret blueprints and operational manuals.
• Provide recommendations to ensure efficient facility operations.

Skills

Customer service

Troubleshooting

Communication

Education

High School Diploma or equivalent

NICET Level II certification

Tools

Multi-meter

Digital analyzer

Job description

Job Description

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Diagnose problems and perform service and repairs on electronic Security, fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Security, Fire & Life Safety systems.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours, including weekends to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Possess a valid driver’s license and driving record that meets company requirements.
• Provide recommendations and solutions to ensure the facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

• NICET Level II certification strongly .

Terms and Conditions of such benefits programs are subject to change at any time at the sole discretion of the Company.