Security Analyst II

shefsolutionsllc; Madison (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Security Analyst II to enhance identity verification processes. This role involves analyzing customer data to validate identities using automated systems and tools, while also offering alternatives when necessary. The ideal candidate will have a keen attention to detail and the ability to handle challenging situations with empathy. Join a team dedicated to safeguarding personal information and improving identity management services. If you're passionate about security and customer support, this is an exciting opportunity to make a meaningful impact.

Qualifications

• Ability to analyze data and transaction codes within technical applications.
• Knowledge on concepts of authentication, authorization, and multi-factor authentication.

Responsibilities

• Provide support for customer identity verification and data analysis.
• Recommend process enhancements for identity proofing and verification.

Skills

Empathy in customer service

Data analysis

Attention to detail

Knowledge of authentication concepts

Tools

Identity proofing tools

Job description

Title: Security Analyst II
Location: Remote

Summary

Under the general review of the IT Solution Center (ITSC) Supervisor, this position provides support for customer identity verification to confirm the authenticity of provided information and identity proofing by collecting and analyzing data to validate an identity. It will also provide backup support for Identity and Access Management (IAM) activities for ETF.

This position will provide user assistance with automated identity proofing systems and processes. Identity verification will use demographic and other information and software tools to validate documents such as passports and driver’s licenses. If an identity cannot be verified, this position will analyze reason and informational codes from system transactions to determine if a user is fraudulent or to determine next steps for providing assistance. In situations where using the automated systems is not feasible, this position will offer alternatives, including in-person meetings at ETF offices. This position, along with other business partners across the agency, will help to ensure all personal information and other data is safeguarded. This position will recommend process and service enhancements to address the business needs of identity proofing and verification.

Skills:

1. Ability to handle difficult situations calmly and empathize with customers.
2. Ability to analyze data and transaction codes within technical applications and dashboards.
3. Ability to ensure the accuracy of identity information provided by customers by cross-checking against relevant databases and records.
4. Attention to detail: Ensure accuracy when recording and updating system information and documentation.
5. Knowledge on concepts of authentication, authorization, and multi-factor authentication.

Preferred Skill:

1. Experience in a role verifying individual identities using identity proofing tools and software.
2. Experience handling identity proofing/verification in-person or remotely online.