Security Agent | Full Time

Hyatt Regency; Sacramento (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free room nights

Health insurance

401K with company match

Paid vacation

Tuition reimbursement

Free colleague meals

Employee stock purchase plan

Job summary

Hyatt Regency Sacramento is seeking a Security Agent to join our downtown hotel team. This hourly role focuses on maintaining a safe, welcoming environment through visible presence and professional guest interactions.

The position emphasizes teamwork, adherence to security procedures, and the ability to respond to incidents with composure and care for guests and employees alike.

Qualifications

• Provide a visible security presence across the property.
• Deliver exceptional customer service while enforcing policies.
• Conduct routine patrols and safety inspections.

Responsibilities

• Monitor CCTV, access control, and alarm systems.
• Respond promptly to incidents, medical emergencies, disturbances, and safety concerns.
• Write clear, accurate incident reports.
• Must be able to work a flexible schedule, including weekends and holidays.
• Communicate effectively with guests, team members, management, and first responders.
• Support emergency response procedures and life safety protocols.

Skills

Visible security presence

Guest service

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

CCTV monitoring

Access control systems

Alarm systems

Job description

Who We Are

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Organization - Hyatt Regency Sacramento

Ideally situated across from the stunning and lush 40-acre California State Capitol State Park - and surrounded by restaurants, shopping, and nightlife - our recently redesigned downtown Sacramento, California hotel places you in a serene urban oasis within walking distance of the Capitol Mall, Crocker Art Museum, Old Sacramento Waterfront and more. Enjoy the expansive resort-style pool deck, savor an exquisite dinner beside an outdoor fireplace, or take in the city skyline views from your guest room.

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

The Opportunity

We are seeking a professional, service-oriented Security Agent to join our team at a high-profile downtown hospitality property with 24/7 security operations. This role is ideal for individuals who thrive in a fast-paced, team-based environment and understand that hospitality security is built on visibility, professionalism, and exceptional guest interaction.

Our Security Agents are responsible for maintaining a safe and welcoming environment for guests, associates, and visitors while upholding the highest standards of service and professionalism.

This is an hourly position with a compensation of $23.14 per hour.

We’re proud to offer exceptional benefits which include:

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more.

Key Responsibilities

• Provide a visible security presence throughout the property, including lobby, public areas, back-of-house, and parking facilities
• Deliver exceptional customer service while enforcing property policies and procedures.
• Conduct routine patrols and safety inspections
• Monitor CCTV, access control, and alarm systems
• Respond promptly and professionally to incidents, medical emergencies, disturbances, and safety concerns
• Write clear, accurate, and detailed incident reports
• Must be able to work a flexible schedule, including weekends and holidays
• Communicate effectively with guests, team members, management, and first responders
• Support emergency response procedures and life safety protocols