Protective Security Agent

Security Industry Specialists, Inc.; Santa Clara (CA); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

36/hr

Paid Time Off including Sick/Safe Time

Growth opportunities

Job summary

Security Industry Specialists, Inc. is seeking a Protective Security Agent to serve as the premier contact point for employees, visitors, and executives in Santa Clara, CA.

The role combines hospitality with rigorous security procedures in a high-integrity environment. The successful candidate will have 2–3 years in corporate campus security or related fields, strong communication skills, and proficiency with cloud-based access control systems and visitor management tools.

Qualifications

• Associate’s or Bachelor’s degree preferred; equivalent military or law enforcement experience valued.
• 2–3 years of experience in high-end corporate campus security or similar roles.
• Proficiency with cloud-based access control, digital visitor check-in software, and workspace productivity platforms (iOS and PC).
• Strong verbal and written communication with professionalism, discretion and confidentiality.
• Must complete and maintain state Guard Certification and client-required certifications; employer assists.
• Must be a dependable team player with flexibility for varying shifts, weekends, and events.

Responsibilities

• Greet employees, visitors, and executives in a professional, hospitality-focused manner as the facility anchor.
• Manage visitor registration, badge issuance, credential verification, and access control using VMS and cloud platforms.
• Identify and de-escalate security issues; monitor and respond to anomalies and policy infractions.
• Inspect facility for defects or hazards and log items into client ticketing system.
• Coordinate security for events and executive arrivals, including routing and logistics.
• Create and maintain visitor records, incident reports, and daily security logs.
• Coordinate emergency response, including CPR/AED guidance and trauma-kit coordination.
• Perform other related security duties as required.

Skills

Verbal communication

Written communication

Education

Associate’s degree in criminal justice

Bachelor’s degree in emergency management

Tools

Access Control Management databases

Visitor management software

Workspace platforms (iOS/PC)

Job description

Job Details:

Job Location: Santa Clara, CA 95050, Position Type: Full Time, Salary Range: $36.00 - $36.00 Hourly

About the role:

The Protective Security Agent serves as the premier point of contact and primary line of defense for employees, visitors, and executives, delivering an exceptional corporate workplace experience through a precise combination of five-star hospitality and rigorous operational security.

This role requires individuals with high emotional intelligence, calm under pressure, and a strong sense of professional discipline— aligned with backgrounds in corporate security, executive protection, or military service. Responsibilities include executing proactive threat-mitigation protocols, managing visitor registration, supporting cloud-based access control procedures, and coordinating complex security logistics. The Protective Security Agent works in lockstep with corporate Workplace Services and campus security leadership to maintain a safe, welcoming, and high-integrity environment. This position reports directly to the Security Operations Manager.

Responsibilities:

• The Hospitality Greeting: Greet employees, visitors, international dignitaries, and executives in a highly professional, friendly, and hospitality-focused manner while serving as the primary anchor for the facility.
• Workplace Platform Execution: Manage visitor registration, badge issuance, credential verification, and facility access control procedures utilizing modern enterprise Visitor Management Systems (VMS) and cloud-based security platforms.
• Proactive Threat Assessment: Maintain constant, active situational awareness to identify, de-escalate, and resolve security anomalies, suspicious activity, policy infractions, safety hazards, or physical breaches before they escalated.
• Facility Stewardship: Proactively inspect the facility footprint and log building defects, safety hazards, or maintenance items directly into the client’s internal IT/facilities ticketing infrastructure.
• Lobby & Event Logistics: Coordinate security operations, including executive-level arrivals, high-profile corporate event security, and delivery/logistics routing.
• Operational Reporting: Create and maintain digital visitor records, comprehensive incident reports, daily activity logs, and required administrative security documentation.
• Emergency & Trauma Response: Act as the primary on-scene coordinator during medical emergencies, evacuations, or fire/life safety incidents, delivering immediate, disciplined guidance, CPR/AED administration, and trauma-kit coordination until first responders arrive.
• Perform other related operational duties as required.

Qualifications:

• Associate’s or Bachelor’s degree in criminal justice, emergency management, business administration, or a related discipline preferred; equivalent military or law enforcement operational experience is highly valued.
• Minimum two (2) to three (3) years of experience within high-end corporate campus security, executive protection, or military operational roles (e.g., Military Police, Security Forces, Master-at-Arms) where front-facing brand representation and high discipline were required.
• Demonstrable technical proficiency in operating modern, cloud-based enterprise Access Control Management databases, digital visitor check-in software, and workspace productivity platforms (iOS and PC hardware).
• Strong verbal and written communication skills with the absolute ability to exercise professionalism, sound judgment, strict confidentiality, and tactical discretion while perfectly balancing interpersonal tact with security enforcement.
• Must complete and maintain state Guard Certification as prescribed by applicable state law, as well as all client-required certifications; all documentation and licensing pathway support will be facilitated by the employer.
• Must be a highly dependable team player exhibiting acute business maturity, attention to detail, and the flexibility to work varying shifts, weekends, holidays, and special events as operational needs require.

We offer:

• $36/hr
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer