Security Agent

PHX MC Operations, LLC; United States; On-site; USD 30,000 - 50,000; Full time

Job summary

PHX MC Operations, LLC is seeking an experienced Security Officer to ensure the safety of hotel guests and assets. The role includes patrolling the property, responding to incidents, and maintaining security protocols.

The ideal candidate should have a high school diploma or GED, 2-5 years of hospitality or security experience, and knowledge of CCTV systems and emergency procedures.

Qualifications

• High school diploma or GED required.
• 2-5 years of hospitality or security experience preferred.
• Knowledge of CCTV systems, access control, and emergency response required.

Responsibilities

• Patrol hotel property to ensure guest and asset safety.
• Monitor and maintain security systems and records.
• Investigate and report incidents and accidents.

Skills

Customer service

Conflict resolution

Communication

Attention to detail

Problem-solving

Education

High school diploma or GED

Tools

CCTV systems

Computer systems

Job description

Security Officer / Security Agent

Position Summary: We are seeking an experienced and professional Security Officer / Security Agent to safeguard hotel property, assets, guests, visitors, and team members. This role supports daily safety, security operations, emergency response, incident documentation, access control, and loss prevention while delivering exceptional service aligned with luxury hospitality standards.

Key Responsibilities

• Patrol hotel/resort property to ensure the safety of guests and team members and to protect hotel assets.
• Answer house calls and assist guests and team members with safety, security, and hotel operations.
• Investigate, record, and report accidents, incidents, missing items, alleged theft, unusual events, and other issues necessary for the safe and efficient operation of the property.
• Prepare accurate incident and accident reports, monitor investigations through timely conclusion, document follow‑up with guests, visitors, and team members, and expedite concerns to management as appropriate.
• Contact, cooperate, and collaborate with outside law enforcement or government agencies when required to report or investigate incidents.
• Monitor and maintain security systems and records, including CCTV/camera monitoring, shift activity logs, codebooks, emergency communications, alarm systems, and other reports used to identify security trends.
• Administer the property key control policy, including key assistance, lock programming, access‑control support, and related investigations as requested or required.
• Review prior shift logs, debriefs, security concerns, reports, and activities.
• Complete shift logs and pass relevant information to the next shift.
• Coordinate security coverage and operational support for VIP guests, special events, conferences, high‑profile functions, and emergency response needs as directed by hotel leadership.
• Assist injured guests or team members and ensure proper documentation, reporting, and disposition of related reports.
• Monitor, track, investigate, coordinate, and resolve Lost & Found matters in partnership with hotel departments, including follow‑up on missing items and related incident documentation.
• Follow all safety and security policies and procedures, report potential safety issues, and take immediate action during emergency situations.
• Support fire and life safety efforts by checking alarm systems, safety equipment, fire equipment, building doors, service areas, delivery areas, and other secured spaces.
• Provide security escorts to team members and guests as required or requested.
• Maintain strict compliance with applicable OSHA, PPE, HAZMAT, and hotel safety requirements.
• Report defective, damaged, lost, or improperly fitting PPE or equipment to management.
• Maintain a professional appearance, conduct standards, and guest‑service focus while effectively resolving complaints, defusing difficult situations, and communicating across departments.
• Assist other departments as business needs require, which may include guest deliveries, simple engineering support, valet/bell support, front office support, or other related duties.
• Report to work as scheduled, on time and on a regular basis.

Qualifications

• High school diploma or general education degree (GED), or equivalent combination of education and experience required.
• Specialized police or security training preferred.
• Minimum 2 years of related security experience preferred; 2–5 years of hospitality or security experience strongly preferred.
• Hotel, resort, or luxury hospitality experience strongly preferred.
• Knowledge of CCTV systems, camera monitoring, access control, key control, emergency response, fire/life safety systems, incident reporting, and investigative procedures.
• Excellent customer service, communication, report‑writing, conflict‑resolution, patience, tact, and diplomacy skills with the ability to work with guests and team members from diverse backgrounds.
• Ability to use property computer systems to record, store, analyze, and report security information; ability to use basic mathematics to solve problems.
• Strong logic, reasoning, attention to detail, and problem‑solving skills; ability to remain calm, alert, and professional during difficult guest interactions, busy activity periods, or emergencies.
• Ability to speak, read, write, and understand English in order to understand instructions and safety rules and to communicate with guests, team members, management, and government agencies.
• Ability to work independently with minimal guidance and as part of a team.
• May require a valid driver’s license in good standing with a clean driving record.
• Ability to work flexible schedules based on business needs, including nights, weekends, holidays, alternate shifts, and emergency situations.
• Must maintain a clean appearance and professional demeanor.
• Experience with Forbes Travel Guide 2025 Hotel Standards preferred.
• Preferred Certifications and Training: CPR, First Aid, and AED/Defibrillator certifications, or willingness and ability to obtain required certifications within 45 days of employment.
• TIPS (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment.
• Fire Life Safety training preferred.
• Certified Protection Professional (CPP) preferred.
• Law enforcement or military background preferred.

OS&E Coordinator – New Hotel Opening

Position Summary: The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel.

Key Responsibilities

• Coordinate all OS&E procurement activities from project initiation through hotel opening.
• Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
• Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
• Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
• Support the setup and organization of guest rooms, public spaces, back‑of‑house areas, offices, and operational departments.
• Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
• Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre‑opening phase.
• Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
• Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
• Maintain accurate inventory records, asset documentation, and storage organization.
• Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
• Assist with room and departmental installations, mock operations, and opening readiness activities.
• Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements

While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull; the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally include close and far vision. Finger dexterity is required to operate a point‑of‑sale system, use of a jigger, and stirring with a bar spoon.

Equal Employment Opportunity Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.