Front Desk Agent

PHX MC Operations, LLC; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

PHX MC Operations, LLC is seeking a Front Desk Agent to provide exceptional service while supporting daily front office operations. The ideal candidate will excel in handling guest check-ins and check-outs efficiently, maintaining high hospitality standards, and ensuring guest satisfaction. A passion for hospitality and strong communication skills are essential.

This role requires a positive attitude, attention to detail, and the ability to work flexible schedules. Join a dedicated team focused on elevating guest experiences.

Qualifications

• Minimum 1–2 years of front desk, guest services, or hospitality experience.
• Ability to remain professional and composed in a fast-paced environment.
• Experience in a luxury hotel or Forbes-rated resort environment is a plus.

Responsibilities

• Welcome guests warmly and professionally during check-in and check-out.
• Process guest arrivals and departures, including payment handling.
• Anticipate guest needs and provide personalized service.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Tools

Microsoft Office

Hotel PMS systems

Job description

Position: Front Desk Agent

Position Summary: The Front Desk Agent provides exceptional, personalized service while supporting daily front office operations, ensuring smooth arrivals and departures and accurate handling of reservations, billing, and guest requests in line with high hospitality standards.

Key Responsibilities

• Welcome guests with a warm, professional, and engaging demeanor while delivering exceptional customer service throughout the check-in and check-out process.
• Process guest arrivals and departures efficiently, including room assignments, payment handling, billing accuracy, and key issuance.
• Anticipate guest needs and provide personalized service by responding to requests, offering resort information, and assisting with local recommendations and amenities.
• Maintain strong knowledge of hotel services, promotions, dining outlets, and local attractions to enhance the guest experience.
• Support upsell opportunities including room upgrades, resort experiences, and special packages while maintaining a guest-focused approach.
• Handle guest concerns and service recovery situations professionally and promptly, escalating issues when appropriate to ensure guest satisfaction.
• Coordinate closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and fellow Front Office team members to ensure seamless communication and operations.
• Maintain accurate guest records, cash handling procedures, and compliance with company policies, PCI standards, and safety guidelines.
• Contribute to a positive and collaborative team environment while always maintaining professionalism and Forbes-level service standards.

Qualifications

• Minimum 1–2 years of front desk, guest services, or hospitality experience, preferably within a hotel or resort environment.
• Passion for hospitality and creating elevated guest experiences.
• Strong communication, interpersonal, and customer service skills.
• Ability to remain professional and composed in a fast-paced, high-volume environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle guest concerns with professionalism, empathy, and diplomacy.
• Experience with hotel PMS systems, POS systems, and Microsoft Office applications preferred.
• Basic understanding of front office operations including reservations, cashiering, billing, and guest relations.
• Ability to work flexible schedules, including evenings, weekends, holidays, and peak occupancy periods.
• Experience in a luxury hotel or Forbes-rated resort environment is a plus.
• Knowledge of dining and local attractions.
• Bilingual communication skills are desirable.
• Previous experience with guest engagement or upselling initiatives is a plus.

Position: OS&E Coordinator – New Hotel Opening

Position Summary: The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel.

Key Responsibilities

• Coordinate all OS&E procurement activities from project initiation through hotel opening.
• Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
• Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
• Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
• Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
• Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
• Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
• Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
• Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
• Maintain accurate inventory records, asset documentation, and storage organization.
• Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
• Assist with room and departmental installations, mock operations, and opening readiness activities.
• Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements

While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities required include near vision and occasional close and far vision. Finger dexterity is required to operate a point-of-sale system, use a jigger, and stir with a bar spoon.

Equal Employment Opportunity Statement

Pacific Hospitality Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.