Security Account Manager - Hospital

Allied Universal; Fort Walton Beach (FL); On-site; USD 50,000 - 62,000; Full time

Job summary

An established industry player is seeking an Account Manager to oversee security operations and manage a dedicated team. This role involves building strong relationships with clients and staff, ensuring high-quality security services, and meeting operational goals. The company fosters a collaborative environment while providing comprehensive benefits for full-time employees. If you have a passion for leadership and customer service, this opportunity offers a rewarding career path with growth potential.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

Sick Days

Personal Days

Vacation Time

Qualifications

• 4+ years of experience in management or supervisory roles.
• Ability to develop and grow customer relationships.
• Experience in hiring and training staff.

Responsibilities

• Supervise day-to-day security operations at client sites.
• Manage a team of security officers and ensure quality service.
• Coordinate support services to meet financial and operational goals.

Skills

Staff Management

Financial Management

Problem Solving

Customer Focus

Time Management

Conflict Management

Interpersonal Skills

Education

Bachelor's Degree in Criminal Justice

Bachelor's Degree in Business Administration

Tools

WinTeam

Job description

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

**_Salary based on experience up to $61,796.80_**

**RESPONSIBILITIES:**

+ Supervise the day to day security operations of an assigned client site

+ Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

+ Ensure the client site is provided with high quality security services to protect people and property

+ Build, improve and maintain effective relationships with both client and employees

+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

+ Ensure all required reporting and contract compliance requirements are met

+ Assure regular communication of issues or program with Client

+ Handle any escalated security issues or emergency situations appropriately

+ Other management responsibilities as determined by leadership

+ Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates

+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

+ Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site

+ Meet all contractual scheduled hours with a minimum of unbilled overtime

+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards

+ Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

+ Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

+ Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

+ Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

+ Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

**QUALIFICATIONS:**

+ Four (4) year degree in Criminal Justice, Business Administration or related field

+ Previous Contract Security, facilities management, military or law enforcement experience

+ At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).

+ Ability to develop and grow customer relationships

+ Experience in hiring, developing, motivating and retaining quality staff

+ Outstanding interpersonal and communications skills

+ Ability to work in a team-oriented management environment with the ability to work independently

+ Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

+ Previous payroll, billing and scheduling experience preferred

+ Ability to work in a team-oriented management environment while having an entrepreneurial attitude

+ Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

+ Eight paid holidays annually, five sick days, and four personal days

+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

**Job ID:** 2025-1375496

**Location:** United States-Florida-Fort Walton Beach

**Job Category:** Account Manager, Management, Hospital Security