Security Account Manager - Convention Center and Events

BEST Crowd Management; Albuquerque (NM); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program (EAP)

Paid time off (PTO)

Job summary

BEST Crowd Management in Albuquerque, NM is seeking an Account Manager to lead security and event operations, build and manage teams, and partner with leadership to deliver exceptional service.

The role focuses on staffing, operations, client relationships, and on-site event support, with travel up to 25% and a strong emphasis on safety and operational excellence.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant work experience.
• Minimum of 3 years in operations management or related leadership role.
• Strong security industry experience and understanding of security operations.
• Valid driver's license.
• Excellent written and verbal communication skills.
• Ability to travel up to 25%.
• Minimum 2,000 security hours for state licensing.

Responsibilities

• Oversee recruiting, hiring, licensing, onboarding, training, scheduling, and event-day execution to ensure proper staffing.
• Coach, mentor, and develop supervisors and team members to build accountability and growth.
• Develop staffing plans and forecast labor needs for events and daily operations.
• Monitor budgets, manage labor costs, payroll processing, invoicing, and financial reporting.
• Deliver proactive client service through regular check-ins and problem-solving.
• Maintain records, reports, schedules, and documentation in compliance with policies.
• Collaborate with senior leadership to improve operational efficiency and service delivery.
• Provide hands-on operational support during events, including evenings and weekends.
• Travel up to 25% and adapt to a dynamic event-driven environment.

Skills

Leadership

Operations management

Security operations

Staffing & workforce planning

Customer service

Communication

Time management

Education

Bachelor's degree or equivalent combination of education and relevant work experience

Job description

Account Manager – Security & Event Operations

BEST Crowd Management | Albuquerque, NM

Full-Time | $60,000–$65,000 Annually | Leadership & Operations

Lead the Action. Build the Team. Make Every Event Count.

Are you a hands-on leader with a strong security background and a passion for managing people, operations, and unforgettable event experiences?

BEST Crowd Management is hiring an Account Manager in Albuquerque, NM! This is your opportunity to take the lead in a fast-paced environment where security, event operations, and exceptional customer service come together.

From major sporting events and live entertainment to large-scale venues and special events, you'll play a key role in building high-performing teams, managing daily operations, and ensuring every event runs safely, smoothly, and successfully.

We're looking for a driven, solutions-oriented leader who knows how to motivate a team, build strong client relationships, and keep operations running at their best.

Position Highlights

Competitive Compensation

$60,000–$65,000 per year

Location

Albuquerque, New Mexico

Benefits

Medical, dental, vision, 401(k), Employee Assistance Program (EAP), and paid time off (PTO).

What You'll Do: Own the Operation

As an Account Manager, you'll oversee the day-to-day operations of your assigned account, partnering with the Area Manager and Regional Director to deliver outstanding service, operational excellence, and effective workforce management.

Your Responsibilities Will Include

• Lead Security & Event Operations: Oversee recruiting, hiring, licensing, onboarding, training, scheduling, and event-day execution to ensure every operation is properly staffed and prepared.
• Build & Develop High-Performing Teams: Coach, mentor, and support supervisors and team members, creating a culture of accountability, teamwork, and professional growth.
• Manage Staffing & Workforce Planning: Develop staffing plans, forecast labor needs, and ensure appropriate coverage for events and daily operations.
• Drive Financial Performance: Monitor budgets, manage labor costs, and ensure accurate payroll processing, invoicing, and financial reporting.
• Deliver Exceptional Client Service: Build strong client relationships through proactive communication, regular check-ins, problem-solving, and continuous service improvements.
• Ensure Operational Excellence: Maintain accurate records, reports, schedules, and documentation while ensuring compliance with company policies and applicable licensing requirements.
• Partner with Leadership: Collaborate with senior leadership to improve operational efficiency, strengthen service delivery, and support business growth.
• Be Ready for Game Day: Provide hands-on operational support during events, including evenings and weekends, and respond to on-call needs as required.
• Stay Flexible & Adaptable: Travel up to 25% and take on additional responsibilities as needed in a dynamic, event-driven environment.

What We're Looking For: A Leader Who Gets It Done

We're seeking an experienced operations professional who understands security, thrives in a fast-paced environment, and knows how to bring out the best in a team.

Required Qualifications

• Valid driver's license.
• Strong security industry experience and understanding of security operations.
• Minimum of 3 years of experience in operations management, service management, field management, project management, or a related leadership role.
• Demonstrated leadership experience, including coaching, mentoring, and developing employees.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and time-management skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to manage multiple priorities, adapt to changing demands, and make sound operational decisions.
• Bachelor's degree or equivalent combination of education and relevant work experience.
• Ability to meet the minimum requirement of 2,000 security hours for state licensing.

Preferred Experience

Experience in one or more of the following areas is highly valued:

• Security operations and security workforce management.
• Event staffing and crowd management.
• Stadiums, arenas, convention centers, and large-scale venues.
• Sports management, athletics, and live entertainment.
• Workforce scheduling, payroll administration, and labor budget management.
• Client relationship management and service delivery.

Work Environment & Physical Requirements

This position is primarily office-based, with frequent on-site visits to event venues and operational locations. You'll work in both indoor and outdoor environments and may encounter varying weather conditions.

The role may require walking, standing, climbing, and occasionally lifting up to 25 pounds. Evening, weekend, and on-call availability is required based on operational needs, along with travel of up to 25%.

Reasonable accommodations are available for qualified individuals.

Why Join BEST Crowd Management?

At BEST Crowd Management, you're not just managing a security operation—you're helping create safe, seamless, and memorable experiences for guests, clients, and communities.

This Is An Opportunity To

• Make an impact: Lead the teams responsible for delivering safe and successful events.
• Develop people: Build a strong workforce and help employees grow professionally.
• Take ownership: Manage operations, solve challenges, and contribute to business success.
• Build relationships: Work directly with clients and leadership to strengthen partnerships.
• Grow your career: Gain valuable leadership experience in the security and event operations industry.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.