Security Account Manager

Sunstates Security; Raleigh (NC); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Weekly pay

401k with company match

Medical, dental & vision benefits

Paid time off

Tuition reimbursement

Job summary

Sunstates Security in Raleigh, NC seeks an experienced Account Manager to oversee day-to-day operations for a national client. You will hire, train, coach, and manage staff, while achieving financial targets and maintaining contract compliance.

implementing client-facing leadership, you will build partnerships with client leadership and stakeholders, while ensuring service delivery and performance KPI data.

Qualifications

• Bachelor’s degree or 4–6 years related to physical security management.
• Able to work in an office environment at least 4 days per week.
• Strong communication and stakeholder relationship skills.
• Ability to manage multiple projects in a fast-paced setting.
• Willingness to travel to support client sites.

Responsibilities

• Lead day-to-day operations of a growing multi-location national account.
• Hire, train, coach, and retain security staff for the client.
• Meet targeted financial goals and report variances monthly.
• Ensure contract compliance, reporting, and SOP adherence.
• Develop client partnerships and present business reviews.

Skills

Critical thinking

Written and verbal communication

Team collaboration

Operational planning

Office environment readiness

Education

Bachelor’s degree or equivalent experience

Job description

Job Description And Responsibilities

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998,Sunstates Securityhas built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

Job Description And Responsibilities

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998,Sunstates Securityhas built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVPby Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

HIRING IMMEDIATELY

Sunstates Security is hiring an experienced Security Account Manager for a client site in Raleigh, NC. This position offers a an annual salary of $75,712.00/paid weekly. The Account Manager is responsible for the day-to-day operations of a growing multi-location national account, including hiring, training, coaching, retention and staff performance. The account manager will be asked to create a culture of high performance, accountability and service delivery. In addition to personnel management, this individual will meet targeted financial goals for the account. They will be required to build strong working partnerships with client leadership, employees, stakeholders, and external partners.

Duties

• Recruit, coach, and manage a diverse, multi-disciplined team of security professionals, ensuring the highest level of protective services to the client.
• Manage account finances to ensure that targeted goals are maintained. Report any over/under spending to the client on a monthly basis.
• Ensure all required reporting and contract compliance requirements are met.
• Take lead on identifying and recruiting talent to meet the needs of the account.
• Identify professional growth opportunities for staff and manage performance through coaching, training, and regular check-ins.
• Key point of communication: updating the team on changes and new requirements.
• Coordinate training in accordance with client requirements and Sunstate’s training standards.
• Maintain all response and operational procedures, best practices, checklists, guidelines, and standards as well as post orders.
• Proactively engage client leadership. Maintain financial and performance KPI data.
• Develop and present accurate reports at business review meetings.
• Make recommendations to client leadership that will enhance the operation.
• Support other operational needs as requested by the client that may include emergency response, event security, investigations, and other risk-mitigating tasks.

Job Requirements

Competencies & Requirements

• Bachelor’s degree OR equivalent experience of 4-6 years related to physical security management or relevant experience in large and complex environments.
• Able to work in an office environment at least 4 days per week.
• Able to earn the trust and build collaborative partnerships with internal and external stakeholders to ensure operational efficiency.
• Excellent critical thinking skills and the ability to interpret complex data, draw actionable insights and present solutions to the client.
• Excellent written and verbal communication skills and ability to present information clearly and concisely to various audiences.
• Ability to handle multiple projects and tasks in a fast-paced environment.
• Self-motivated and independent operator with the maturity to make decisions in the absence of detailed instructions and operate in dynamic settings.
• Strong working proficiency with technology platforms and productivity applications. This will include various security applications, inter-office communication tools, word processing applications and data set management tools.
• Able to provide occasional off-hours support during emergencies or off-hours team evaluation.
• Ability to travel to support other sites or client initiatives.
• A career marked by upholding the highest standards of ethics and integrity.

An Account Manager may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Account Manager must read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.

Benefits

Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, paid time off, tuition reimbursement, and more – available for qualified candidates!