Security Account Manager

Jimmy Jazz; Clayton (MO); On-site; USD 78,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

2 weeks paid vacation

1 week paid personal time

Employee referral program

Continuing education and cross‑traiing

Job summary

Jimmy Jazz in Clayton, MO seeks an Account Manager to oversee a 24/7 security force, including two Security Supervisors, with a leadership-driven approach and the ability to stay calm under pressure.

You will mentor staff, drive performance, coordinate recruiting and training, ensure compliance with client requirements, and partner with client leaders to support growth and provide weekly updates.

Qualifications

• Bachelor’s degree in Business, Management, Criminal Justice, or a related field preferred.
• Experience managing remote or multi-site teams preferred.
• Strong leadership, decision-making, and problem-solving skills.

Responsibilities

• Lead, mentor, and coach employees assigned to the account, including shift supervisors.
• Foster accountability, professionalism, and customer service excellence.
• Conduct performance reviews and administer actions with HR.
• Support staffing, onboarding, and ongoing training.
• Ensure daily standards, policies, and procedures are followed.
• Maintain compliance with regulations and client requirements.
• Manage overtime, timesheets, and payroll deadlines.
• Respond as Rapid Responder during urgent situations.
• Act as primary client contact, build trust, and provide weekly updates.
• Collaborate with leadership to identify growth opportunities.
• Provide written incident reports and operational updates.
• Coordinate cross-training and process improvements with HQ.

Skills

Leadership

People Management

Communication

Strategic Planning

Hiring

Staff Development

Education

Bachelor’s degree in Business/Management/Criminal Justice or related field

Tools

MS Office

Job description

• Base Pay $78,000.00 - $80,000.00 / Year
• Job Category Full-Time, Management, Salaried
• Employee Type Full-Time Non-Exempt
• Required Degree NONE
• Travel 25%
• Manage Others Yes

Contact information

• Name Human Resources
• Phone [phone]

Description

When the lights are on, when the lights are off…your team is always in motion!

Join Blackwell as the Account Manager overseeing a full-scale, 24/7 security force – complete with two Security Supervisors and a team of specialists who rely on your leadership, vision, and ability to remain calm under pressure. If you want a role where every hour has purpose, you’ve found it!

Leadership & Team Management

• Lead, mentor, and coach employees assigned to the account, including shift supervisors and Flex Officers.
• Foster a culture of accountability, professionalism, and customer service excellence.
• Conduct regular performance reviews and administer disciplinary actions when needed, in partnership with Human Resources.
• Support workforce planning by assisting with recruiting, staffing, onboarding, and ongoing training.

Operational Excellence

• Ensure daily operational standards, policies, and procedures are consistently followed.
• Maintain full compliance with Blackwell regulations, client requirements, and the Employee Handbook.
• Manage overtime, timesheet accuracy, and payroll deadlines for assigned personnel.
• Perform routine site inspections, provide real-time coaching, and proactively address gaps in service delivery.
• Quickly respond as a Rapid Responder during urgent or emergent situations.

Client Partnership & Relationship Management

• Act as the primary point of contact for client leaders, building trust through responsiveness, clarity, and follow-through.
• Conduct regular client check-ins and collaborate with Blackwell ownership to identify opportunities for organic growth.
• Provide timely and professional written weekly recaps, incident follow-ups, and operational updates.
• Manage escalated issues from clients or employees, leveraging support from senior leadership and HR as needed.

Administrative & Strategic Support

• Maintain a deep understanding of each role assigned at the property and support cross-training as appropriate.
• Ensure all staff remain current on required systems, certifications, processes, and policies.
• Collaborate with Blackwell HQ to support process improvements, policy deployment, and technology adoption.
• Perform other responsibilities aligned with the overall purpose and needs of the role.

Requirements

• Bachelor’s degree in Business, Management, Criminal Justice, or a related field preferred.
• Experience managing remote or multi-site teams preferred.
• Strong leadership, decision-making, and problem-solving skills.
• Exceptional communication abilities — verbal, written, and presentation.
• Ability to stay organized, meet deadlines, and perform effectively under pressure.
• Demonstrated flexibility, adaptability, and skill in managing multiple priorities.
• High integrity, customer service focus, and a professional, hospitality-driven demeanor.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and ability to quickly learn new software tools.Eligibility to obtain and maintain an unarmed security license per jurisdictional requirements.
• Valid Missouri or Illinois driver’s license with an unrestricted DMV record.
• Successful completion of applicable background checks.

Summary

• Medical, dental, vision, and short-term disability benefits
• 2-weeks paid vacation time
• 1-week paid personal time
• Employee referral program
• Continuing education and cross-training

Additional Notes

This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualify individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.