Security Account Manager

Securitas Inc.; Aurora (CO); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision & 401K Options

Life, AD&D, & Disability Insurance

Virtual Medical Appointments With Tele

Paid Time Off, Paid Training and Paid/

Employee Assistance Program.

DailyPay Access Program!!

Discounts on childcare, pet care, cars

Job summary

Securitas USA is seeking a Security Account Manager in Aurora, CO to lead security services for assigned accounts and coordinate with site supervisors. This role requires strong customer service, staff leadership, and contract management in a fast-paced environment.

Responsibilities include client liaison, staffing scheduling, and ensuring compliance with safety policies and post orders. A high school diploma and relevant security/management experience are required.

Qualifications

• High School Diploma or GED required.
• Associate degree and 3 years of responsible experience in security and/or business management, or equivalent.
• Above average computer/technology skills required.
• Excellent customer service and team leadership skills required.
• Must be able to work independently.

Responsibilities

• Serve as a key point of client contact to ensure high-quality service for assigned accounts.
• Meet with client representatives for status updates and assist in contract negotiations.
• Oversee recruitment, training and development of staff; manage scheduling and staffing.

Skills

Customer service

Team leadership

Communication

Independent work

Education

High School Diploma or GED

Associate degree

Tools

Computer skills

Job description

Security Account Manager - Full Time

Primary Location: Aurora, CO

Salary Range: $55,000-$58,000/YR

Securitas plays an essential role for our clients and in society. The Security Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

As the Security Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor, or Account Manager this role is a great fit for you.

Perks & Benefits:

• Medical, Dental, Vision & 401K Options.

• Life, AD&D, & Disability Insurance.

• Virtual Medical Appointments With Telemedicine.

• Paid Time Off, Paid Training. & Paid Weekly.

• Employee Assistance Program.

• DailyPay Access Program!!

• Discounts on Childcare, Pet care, vehicles, cell phones, travel & So Much More!

Essential Functions:

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

1. Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.

2. Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders.

3. Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.

4. Assists in development and administration of budget in relation to assigned account.

5. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

6. Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.

7. Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; will be required to stand post in the event we are unable to find coverage, reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.

8. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

9. Performs tasks and duties of a similar nature and scope as required for assigned account.

Basic Requirements:

• High School Diploma or GED required.

• Associate degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

• Above average computer / technology skills needed.

• Excellent customer service and team leadership skills needed.

• Must be able to work independently.

• Must be able to remain calm and professional during stressful situations.

• Must have great attention to detail.

• Must have a professional demeanor.

• All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

• Must have prior security and management experience to be considered.

• Must have a reliable means of communication.

• Must have a reliable means of transportation.

• Must have the legal right to work in the United States.

• Must have the ability to speak, read, and write English.

See a different world.

#AF-NCRMHP

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].