Secured Credit Communication Coordinator - Secured Credit Administration

WesBanco Bank Inc.; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

WesBanco Bank Inc. is seeking a dedicated professional to serve as the primary liaison for real estate valuations supporting commercial loans.

The role requires coordinating appraisal orders, tracking statuses, and facilitating communications between the Real Estate Valuation Group and internal teams. You will review appraisal results, escalate issues, and assist with closing checklists, while maintaining confidentiality and compliance with regulatory requirements.

Qualifications

• High school diploma or GED required.
• Minimum two years related experience in Commercial Lending field including Lending processing or operations.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to read and interpret federal appraisal regulations preferred.

Responsibilities

• Serve as primary liaison between Real Estate Valuation Group and users of commercial appraisal services within the Bank.
• Track commercial real estate appraisals ordered for the Bank using Appraisal Management Collateral 360 software.
• Review status of real estate appraisals and communicate issues and information requests.
• Coordinate external commercial appraisal reviews through third-party vendors.
• Assist closing team with checklists in Finance Center and input information.
• Maintain confidentiality and adhere to bank policies and regulations.

Skills

MS Office

Written and Verbal Communication

Multitasking

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

MS Office Suite

Job description

SUMMARY:

Responsible for being the primary point of contact between those ordering real estate valuations for property proposed as collateral for commercial loans and the staff of the Real Estate Valuation Group.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Serves as the primary liaison between the Real Estate Valuation Group and those utilizing Commercial Real Estate appraisal services within the Bank.
• Tracks commercial real estate appraisals ordered on behalf of the Bank using Appraisal Management Collateral 360 software.
• Reviews status of real estate appraisals and communicates issues and information requests.
• Orders and coordinates external Commercial appraisal reviews through our 3rd party vendor.
• Uploads appraisal reviews and inputs information in Finance Center.
• Assists the closing team and reviewers with completion of checklists in Finance Center.
• Problem solves or routes issues to appropriate staff member.
• Escalates issues to Team Lead or Department Manager as needed.
• Communicates with Senior and Executive Management, other bank officers, and vendors.
• Serves as ambassador for the department when dealing with vendors and other departments and divisions, reflecting professionalism and efficiency.
• Continually develops and maintains a basic working knowledge of appraisal rules and regulations,
• Other duties as assigned.

OTHER REQUIREMENTS:

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
• Ability to interact effectively and confidently across all levels of the organization, including senior management, other departments and vendors.
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
• Ability to multi-task on a daily basis
• Ability to meet and enforce deadlines and internal service level agreements.
• Ability to work collaboratively in a team environment.
• Strong organizational and problem solving skills
• Must be able to manage and safeguard confidential information. Familiarity with Bank Loan Operating systems a plus.
• Proficient in MS Office, including Word, Excel, Outlook.
• High school diploma or (GED)
• Minimum of two years related experience in Commercial Lending field including Commercial Lending processing or Commercial Lending operations.
• Familiarity with commercial real estate appraisals a plus
• Familiarity with commercial loan documentation a plus.
• Ability to read, understand, and interpret Federal appraisal regulations preferred.