Secure Infrastructure Availability Lead (TS/SCI w/ FS Poly REQUIRED | 100% Paid Benefits + Sign[...]

SOUND ENGINEERING SOLUTIONS; Columbia (MD); On-site; USD 71,000 - 85,000; Full time

Job summary

Join a forward-thinking company as a Secure Infrastructure Availability Lead, where your expertise in incident response and engineering will be crucial in maintaining operational excellence. This role offers a competitive compensation package, including comprehensive health benefits and a sign-on bonus. You'll lead critical incident responses, enhance process improvements, and ensure effective communication across all levels. If you have an active TS/SCI clearance and a passion for technology, this is your opportunity to make a significant impact in a dynamic environment.

Benefits

100% Company Funded Health Insurance

Dental Insurance

Vision Insurance

3 Weeks PTO

11 Government Holidays

Sign-On Bonus

Qualifications

• 3+ years experience in similar programs and contracts.
• Active TS/SCI with Full Scope Poly clearance required.

Responsibilities

• Implement core business processes and improve customer service.
• Lead incident response during outages and manage notifications.

Skills

Incident Response

Troubleshooting

Time Management

Communication Skills

Interpersonal Skills

Education

Bachelor’s degree in Engineering

Network Engineering Experience

Tools

HP Openview

Solarwinds

Splunk

ITSM Tools (e.g., Remedy, Service Now)

Job description

Secure Infrastructure Availability Lead (TS/SCI w/ FS Poly REQUIRED | 100% Paid Benefits + Sign-On Bonus!)

Columbia, MD

Total Compensation range of $71,365 - $84,280 per year
Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more...... Sound Engineering Solutions is excited to announce a Sign-On Bonus for the successful candidate hired for this role! Join our team during this festive season and enjoy a rewarding career with additional perks.

Active & Current TS/SCI with Full Scope Poly REQUIRED!!!

Job Title: Secure Infrastructure Availability Lead

Location: Columbia, MD


Key Responsibilities:

• Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements.
• Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs.
• Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.
• Leading incident response during critical outages and ensuring proper notification to management and customer POCs.
• Preparing Daily Report on Incidents/Change/Problem tickets and SLA status
• Preparing summary report on all Major incidents occurring on shift
• Preparing Operations Center scheduling
• Must be able to communicate professionally with all levels of personnel from technicians to senior management.
• Strong time management, communication, interpersonal and presentation skills
• Strong troubleshooting and technical skills in networking and desktop support.
• Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus.
• Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
• Experience scheduling in a 24x7 environment

Requirements:

• Active & Current TS/SCI with Full Scope Poly is REQUIRED
• Three (3) years of experience in programs and contracts of similar scope, type, and complexity are required.
• Bachelor’s degree in engineering from an accredited college or university is required.
• Four (4) years of additional network engineering experience may be substituted for a Bachelor’s degree.

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