Secretary (OA)

U.S. Department of Veterans Affairs; Murfreesboro (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Secretary (OA) to provide full administrative support to the Chief - Health Information Management System (HIMS).

The role serves as the first contact to the Service via telephone customer service interactions, handling routine and at times technical information requests for Business Office - HIMS functions. The incumbent will manage on-site calls, emails, visitors, and correspondence; maintain the leadership calendar; review and route messages; and

Qualifications

• 40 words per minute typing speed.
• Specialized experience equivalent to GS-4: organizing and maintaining filing system; securing sensitive files; reviewing and compiling data; using computers and databases; preparing materials with correct grammar, spelling, and format.

Responsibilities

• Oversees on-site calls, emails, visitors, and correspondence.
• Maintains leadership calendar; schedules meetings/appointments.
• Reviews correspondence for accuracy; routes and follows up on requests.
• Coordinates conferences and meetings; develops agendas.

Skills

Typing speed

Education

4 years education above high school

Job description

Summary

The Secretary (OA) provides full administrative support to the Chief - Health Information Management System (HIMS) - and serves as the first contact to the Service through telephone customer service interactions. The incumbent personally responds to routine - non-technical and - at times - technical requests for information concerning Business Office - HIMS functions.

Summary

The Secretary (OA) provides full administrative support to the Chief - Health Information Management System (HIMS) - and serves as the first contact to the Service through telephone customer service interactions. The incumbent personally responds to routine - non-technical and - at times - technical requests for information concerning Business Office - HIMS functions.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/02/2026. You may qualify based on your experience and/or education as described below. SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Organizing and maintaining office filing system; Securing sensitive and critical files both electronically and in paper files. Reviewing and compiling data. Using computers - software applications - databases - and automated systems to accomplish work. Preparing and developing materials for formal letters - memorandum - and reports; Responsible for correct grammar - spelling - and format. NOTE: We will not make assumptions when reviewing applications. Please see the Required Documents section of the announcement for resume requirements. Your experience must be fully documented in your resume and must include job title - duties - month and year start/end dates AND hours worked per week to receive proper evaluation. If any positions held are federal positions - you MUST indicate which GS level you held in the position(s). OR EDUCATION: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education above high school. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR COMBINATION: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first 60 semester hours (i.e. - beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Skill Requirement: In addition to meeting experience or education requirements - applicants for this position must show possession of the following skills - as appropriate. 40 words per minute typing speed For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• The core duties of this position include but are not limited to: Oversees all on-site office calls - emails - visitors - and correspondence
• Maintains the Leadership member's calendar - scheduling meetings/appointments on own initiative
• Reviews all correspondence for accuracy for Leadership member - determines any necessary action - routes - tracks - and follows up on requests
• Exercises judgment as a buffer and liaison between member and other personnel based on written/unwritten office policy and practices
• Coordinates conferences and meetings - develops agendas - and attends meetings and conferences
• Prepares summaries - minutes - and follows up with meeting participants to ensure necessary actions are implemented in a timely fashion
• Prepares and develops materials for formal letters - memorandum - and reports which requires knowledge of Departmental functions and procedures governing preparation of executive correspondence
• Responsible for correct grammar - spelling - and format
• Develops work processes for tracking and controlling large variety of correspondence for Service and reviews data collected with intent to determine trends for resolutions
• Performs clerical duties for office support
• Organizes and maintains office filing system and procures supplies and equipment
• Maintains and secures sensitive and critical files both electronically and in paper files
• Work Schedule: Monday - Friday | 7:30 AM CST - 4:00 PM CST Telework: Ad Hoc Available Virtual: This is not a virtual position
• Position Description/PD#: Secretary (OA)/PD707100 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized