Secret Shopper

Express Employment Professionals - Cincinnati East; Klamath Falls (OR); On-site; USD 21,000 - 34,000; Part time

Job summary

Express Employment Professionals - Cincinnati East is seeking a detail-oriented Alcohol Compliance Secret Shopper to evaluate alcohol service practices at various venues. You will observe age verification, ensure regulatory compliance, and document observations for thorough reporting.

You will communicate findings to management, provide recommendations, and share training resources to improve compliance. Flexibility to work varied hours, including evenings and weekends, is required.

Qualifications

• Familiarity with local, state, and federal alcohol laws and regulations.
• Excellent verbal and written communication skills.
• Keen observational skills and attention to detail to evaluate service procedures.
• Ability to work discreetly and maintain confidentiality during undercover visits.
• Dependable and punctual with a focus on meeting deadlines.
• Willingness to work varied hours, including evenings and weekends.

Responsibilities

• Conduct undercover visits to restaurants, bars, and retailers to assess alcohol service practices.
• Verify compliance with age verification processes for alcohol purchases and service.
• Maintain detailed records for each visit and submit reports highlighting compliance and improvements.
• Provide constructive feedback to management and staff to improve practices.
• Stay informed about current alcohol laws and offer training resources to businesses.

Skills

Attention to detail

Discretion

Reliability

Flexibility

Communication skills

Observational skills

Job description

Job Title: Alcohol Compliance Secret Shopper

Job Overview: We are seeking a detail-oriented and responsible individual to join our team as an Alcohol Compliance Secret Shopper. As a crucial member of our quality control division, you will be tasked with evaluating and ensuring the proper implementation of alcohol handling and service procedures within various businesses. Your role will contribute to maintaining regulatory compliance, promoting responsible alcohol service, and enhancing the overall customer experience.

Key Responsibilities:

1. Undercover Assessments:

   • Conduct undercover visits to a variety of businesses, including restaurants, bars, and retailers, to assess alcohol service practices.
   • Observe and evaluate adherence to legal age verification processes for alcohol purchases and service.

2. Regulatory Compliance:

   • Verify that establishments are following local, state, and federal laws and regulations pertaining to alcohol sales and service.
   • Ensure that proper licensing and permits are displayed and up-to-date.

3. Documentation:

   • Maintain detailed and accurate records of each visit, documenting observations related to alcohol service procedures.
   • Submit comprehensive reports highlighting areas of compliance and any identified areas for improvement.

4. Communication:

   • Communicate effectively with management and staff, providing constructive feedback and recommendations to improve alcohol service practices.
   • Address any immediate concerns with on-site management when necessary.

5. Education and Training:

   • Stay informed about current laws and regulations related to alcohol service.
   • Provide training and educational resources to businesses to enhance compliance awareness.

Qualifications:

1. Knowledge:

   • Familiarity with local, state, and federal alcohol laws and regulations.
   • Understanding of responsible alcohol service practices.

2. Communication Skills:

   • Excellent verbal and written communication skills.
   • Ability to convey observations and recommendations clearly and professionally.

3. Attention to Detail:

   • Keen observational skills and attention to detail to accurately assess alcohol service procedures.

4. Discretion:

   • Ability to work discreetly and maintain confidentiality during undercover visits.

5. Reliability:

   • Dependable and punctual with a commitment to meeting assigned deadlines.

6. Flexibility:

   • Willingness to work varied hours, including evenings and weekends, to conduct assessments during peak business hours