Secret-Clearance IT Help Desk | 24/7 On-Site

Zachary Piper, LLC; Colorado Springs (CO); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Paid Holidays

Medical

Dental

Vision

401K

Tuition Reimbursement

Sick leave as required by law

Descripción de la vacante

Zachary Piper Solutions is seeking a Help Desk Specialist to support a federal program on-site in Colorado Springs, CO. The role provides first-level technical support, incident management, and customer service for operational IT systems in a 24x7 environment.

The ideal candidate has 0–3+ years in help desk or service desk roles, familiarity with incident management tools, and excellent communication. Active Secret Clearance is required, with opportunities to contribute across shifts and on-call

Formación

• 0–3+ years in a Help Desk or similar support role.
• 0–3+ years with incident management/ticketing tools (ServiceNow, Remedy, Jira).
• Strong customer service, communication, and problem-solving skills.
• Ability to work assigned shifts and participate in on-call rotation.
• Active Secret Clearance required.

Responsabilidades

• Provide first-level technical support via phone, email, ticketing systems, and in person.
• Troubleshoot account creation, lockouts, password resets, and general IT issues.
• Document incidents and resolutions in the incident management system.
• Escalate unresolved issues and coordinate with stakeholders and technical resources.
• Support SLAs while participating in shift work and on-call duties in a 24x7x365 environment.

Conocimientos

Customer service

Communication

Problem-solving

Shift work

On-call support

Herramientas

ServiceNow

Remedy

Jira

Descripción del empleo

Zachary Piper Solutions is seeking a Help Desk Specialist to support a federal program on-site in Colorado Springs, CO. The role provides first-level technical support, incident management, and customer service for operational IT systems in a 24x7 environment.

The ideal candidate has 0–3+ years in help desk or service desk roles, familiarity with incident management tools, and excellent communication. Active Secret Clearance is required, with opportunities to contribute across shifts and on-call