Secret-Clearance Eligible Training Delivery Specialist

Strategic Data Systems; Little Creek (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Strategic Data Systems seeks a Training Delivery Specialist at Little Creek, VA to deliver New Hire and refresher training for Tier 1 personnel supporting a Navy call center. Must be able to train virtually and in-person and travel as needed.

The role emphasizes curriculum design, creating Quick Start Guides, and coaching trainees, with strong presentation skills and the ability to adapt to shift changes including 24/7 operations.

Qualifications

• Experience administering and organizing materials for training programs.
• Experience collaborating with management on on-the-job training and employee orientation.
• Experience tracking training activities, employee progress, and program effectiveness.
• Experience developing and delivering training topics within a contact center or customer service environment.
• Strong presentation skills with experience as a lecturer and/or facilitator.
• Experience memorizing material and delivering training confidently.
• Current employees must have strong adherence, performance, and attendance records.
• Coachable, with a willingness to learn.
• Team‑oriented and solutions‑focused.
• Ability to work generally a 0800–1700 shift.
• Shift may change based on training needs.
• Must be able to support a 24/7 operation and flex shift as needed.

Responsibilities

• Deliver New Hire training and conduct refresher training sessions; during periods without active classes, review curriculum content as directed.
• Provide training to all Tier 1 personnel across a variety of learning topics.
• Support curriculum design and delivery, including the development of Quick Start Guides (QSGs).
• Develop training cycles and learning topics for Tier 1 personnel as needed.
• Provide coaching and performance feedback to trainees.
• Communicate all absences, tardiness, or early departures—scheduled or unscheduled—to the Training Lead and/or Manager via email, phone, or designated communication channels.
• Review training content and provide direct feedback to the Training Lead and/or Manager.
• When not actively training, provide support to the primary trainer as needed.
• Develop E-learning courses via Verint.
• Assist with the completion and/or troubleshooting of Required Annual Trainings for all Tier 1 personnel.
• Ability to train virtually and in-person

Skills

Training delivery

Curriculum design

Verint

Public speaking

Facilitation

On-the-job training

Coaching

Documentation

Tools

Verint

Job description

Strategic Data Systems seeks a Training Delivery Specialist at Little Creek, VA to deliver New Hire and refresher training for Tier 1 personnel supporting a Navy call center. Must be able to train virtually and in-person and travel as needed.

The role emphasizes curriculum design, creating Quick Start Guides, and coaching trainees, with strong presentation skills and the ability to adapt to shift changes including 24/7 operations.