Second-Shift Security Leader – Luxury Hotel

The Pfister Hotel; Milwaukee (WI); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Competitive pay

Early Wage Access

Paid Time Off

Discounted On-Site Self-Parking

401(k) employer match

Employee Assistance Programs

Career growth opportunities

Complimentary meals per shift

Room discounts at Marcus Hotels &R

Discounts at Marcus Hotels &Rons

Job summary

The Pfister Hotel in Milwaukee, WI is seeking a Second Shift Security Supervisor to lead the Security team, protect guests and associates, and uphold our legendary hospitality. You will supervise officers, coordinate shift operations, and oversee incident response and investigations with thorough reporting.

Ideal candidates bring strong leadership, security experience, and excellent guest service skills. This full-time, hourly role offers competitive pay and growth opportunities within Marcus

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in Criminal Justice, Security Management, Hospitality Management, Business Administration, or a related field preferred; previous supervisory or team leadership experience strongly preferred.
• Strong leadership, coaching, communication, customer service, and conflict-resolution skills; ability to motivate teams, enforce policies, and maintain a positive guest experience.
• Experience with incident response, investigations, CCTV monitoring, access control systems, emergency procedures, and report writing; ability to prepare and review incident documentation.

Responsibilities

• Supervise, coach, and support Security Officers, providing direction, performance oversight, and guidance to ensure consistent service, professionalism, and compliance with hotel standards.
• Lead daily shift operations by conducting shift briefings, assigning posts and patrols, coordinating staffing needs, and communicating important operational and security updates.
• Oversee and support incident response and investigations, including emergency situations, guest concerns, safety incidents, and security violations, while ensuring proper documentation and escalation when necessary.
• Review and ensure completion of security operations, including patrols, inspections, officer reports, lost-and-found procedures, key control, and compliance with departmental policies and procedures.
• Maintain a safe and secure environment for guests, associates, visitors, and hotel assets through proactive security measures and regular property patrols.
• Monitor and respond to security and safety incidents, including emergencies, suspicious activity, disturbances, injuries, and guest concerns, using sound judgment and de-escalation techniques.
• Conduct routine inspections of guest areas, public spaces, parking facilities, restricted areas, doors, locks, emergency exits, and life-safety equipment to identify and address potential risks.
• Operate and monitor security systems, including CCTV, alarms, access control systems, radios, and other security equipment to ensure property protection.
• Investigate incidents and document findings by gathering information, reviewing surveillance footage, interviewing involved parties, and preparing accurate, detailed reports.
• Provide exceptional guest service and operational support by assisting guests with directions and escorts, managing lost and found items, handling package deliveries, and supporting hotel operations as needed.

Skills

Leadership

Coaching

Communication

Customer Service

Security

Education

High School Diploma

Associate's or Bachelor's in related field

Tools

CCTV monitoring

Access control systems

Security systems

Job description

The Pfister Hotel in Milwaukee, WI is seeking a Second Shift Security Supervisor to lead the Security team, protect guests and associates, and uphold our legendary hospitality. You will supervise officers, coordinate shift operations, and oversee incident response and investigations with thorough reporting.

Ideal candidates bring strong leadership, security experience, and excellent guest service skills. This full-time, hourly role offers competitive pay and growth opportunities within Marcus