Luxury Front Desk Leader: Elevate Guest Experience

The Marcus Corporation; Milwaukee (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance after 30 days

Life Insurance

Competitive Pay

401(k) employer match

Employee discounts

Job summary

The Pfister Hotel, part of The Marcus Corporation, in Milwaukee seeks a Front Office Manager to lead our Front Desk team in delivering exceptional luxury service. You will oversee daily operations, coach staff, manage schedules, and ensure guest satisfaction while coordinating with Housekeeping, Reservations, Sales, and Security.

Ideal candidates have 2 years in leadership within upscale settings, strong communication, and proficiency with PMS systems.

Qualifications

• 2 years of leadership experience in Front Office, Guest Services, or Hotel Operations.
• Proven ability to lead, coach, and develop associates while fostering a positive team culture.
• Strong commitment to delivering exceptional guest experiences and resolving guest concerns effectively.

Responsibilities

• Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service.
• Oversee daily Front Desk operations, including arrivals, departures, room assignments, VIP guests, and service recovery efforts.
• Create and manage staff schedules to ensure optimal coverage while meeting labor and productivity goals.
• Serve as a visible leader for guest satisfaction, proactively engaging with guests and resolving concerns in a professional and timely manner.
• Partner with Housekeeping, Reservations, Sales, Security, and other departments to ensure a seamless and memorable guest experience.
• Maintain operational and financial controls, including cash handling, billing accuracy, guest folios, and compliance with hotel policies and procedures.

Skills

Leadership experience

Guest service excellence

Communication skills

Problem solving

PMS experience

Education

High school diploma or equivalent

Tools

PMS software

Job description

The Pfister Hotel, part of The Marcus Corporation, in Milwaukee seeks a Front Office Manager to lead our Front Desk team in delivering exceptional luxury service. You will oversee daily operations, coach staff, manage schedules, and ensure guest satisfaction while coordinating with Housekeeping, Reservations, Sales, and Security.

Ideal candidates have 2 years in leadership within upscale settings, strong communication, and proficiency with PMS systems.