Second Shift Parking Operations Lead

The University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 40,000 - 43,000; Full time

Job summary

The University of North Carolina at Greensboro is seeking a Second Shift Parking Operations Lead to manage the cashier window at the Walker Parking Deck, monitor CCTV, and dispatch parking enforcement. You will also provide intercom/phone-based customer service and operate multiple parking management systems.

The role includes supervising student employees and providing on-call coverage on a rotating monthly basis, including weekends.

Qualifications

• High school diploma or equivalent, plus one year of related office experience.
• Experience with cash handling.
• Customer service experience preferred.

Responsibilities

• Monitor CCTV security system and act as dispatch for parking enforcement.
• Provide intercom/phone-based customer service and operate parking management systems.
• Supervise student employees and coordinate weekend on-call coverage.

Skills

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

Parking management systems

CCTV monitoring

Intercom/phone systems

Job description

Position Information

• Position Number: 012631
• Functional Title: Second Shift Parking Operations Lead
• Position Type: Administration - Staff
• Position Eclass: EZ - EHRA Non - Exempt Permanent
• Org # - Department: Parking Services - 57701
• FTE: 1.000
• Type of Appointment: Permanent
• Job Open Date: 08/21/2026
• For Best Consideration Date: 08/26/2026
• Open Until Filled: No
• Number of Months per Year: 12
• FLSA: Non-Exempt

University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The primary purpose of Parking Operations and Campus Access Management (POCAM) is to effectively manage scarce parking and transportation resources for the University community and its visitors. The unit is responsible for planning, development, maintenance, and administration of all parking services, facilities, operations, enforcement, transportation services, policy development and alternative transportation services. The unit conducts planning and design of transportation services and facilities and infrastructure and is a liaison with other University departments, schools, and colleges and represents the University's transportation policies and interests with local and state agencies.

Position Summary

The position requires an individual who is energetic and customer service-oriented, with the ability to multi-task and process payments at the cashier window of the Walker Parking Deck. The position will monitor CCTV security system and act as dispatch for parking enforcement personnel. This position will also provide intercom/phone-based customer service and operate multiple parking management systems. This position oversees student employees to ensure necessary work is completed and reporting any issues with student employees. Will provide on call coverage on a rotating monthly basis to ensure coverage for deck operations and handle any issues that may arise during the weekend shifts.

Minimum Qualifications

• HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.

Preferred Qualifications

• 2+ years cash handling experience.
• 2+ years of customer service experience.

Recruitment Range

$40,000 - $42,578