Seattle Product Support Specialist - Patient & Data Care

Tasso; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical coverage (95% paid)

Dental coverage (100%)

Vision coverage (100%)

Holidays (11 paid)

401K match

Parental leave

Job summary

Tasso, a Seattle-based startup, seeks a detail-oriented Product Support Specialist to handle customer inquiries, account setup, and data transfers for our Customer Service team. The role reports to the Director of Customer Service and requires at least 1 year in customer service or product support in healthcare.

The ideal candidate will troubleshoot device usage questions, manage tickets, and ensure timely follow-up.

Qualifications

• 1+ years in customer service or product support in medical device/healthcare.
• Comfortable troubleshooting patient and customer issues to resolution.
• Strong interpersonal andTeamwork-focused communication.

Responsibilities

• Handle incoming requests from customers and ensure information is fully satisfied.
• Process orders and onboarding, including account setup in internal systems.
• Provide ongoing patient and customer support on device usage and logistics.
• Maintain communication channels (phone, email) during hours of operation.
• Perform data uploads and file transfers with data integrity and confidentiality.
• Manage inventory returns, RMAs, and replacement orders.
• Escalate complaints for investigation and support recall actions as needed.
• Collaborate with cross-functional teams to deliver exceptional service.

Skills

Customer support

Troubleshooting

Communication

Detail oriented

Teamwork

Job description

Tasso, a Seattle-based startup, seeks a detail-oriented Product Support Specialist to handle customer inquiries, account setup, and data transfers for our Customer Service team. The role reports to the Director of Customer Service and requires at least 1 year in customer service or product support in healthcare.

The ideal candidate will troubleshoot device usage questions, manage tickets, and ensure timely follow-up.