Hybrid Coffee Support Specialist – Seattle (Training Provided)

Sprudge; Seattle, Northern (WA, KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Training program

Hybrid schedule

Job summary

BRG, the maker behind Baratza and LELIT, is seeking a Support Specialist in Seattle. This hybrid, full-time, hourly role trains you to assist customers with coffee grinder and espresso machine issues, handling calls, chats, and emails from consumers and wholesale partners.

No prior coffee appliance experience required; our training program equips you with product knowledge and troubleshooting skills from day one. You will collaborate across teams to improve the customer experience.

Qualifications

• Experience in a customer-facing support role is preferred.
• Ability to communicate clearly and empathetically with customers.
• Comfortable working in a fast-paced environment and managing multiple inquiries.
• Bilingual in Spanish and/or French is a plus.

Responsibilities

• Provide exceptional support to customers by phone, chat, and email, assisting end consumers and wholesale partners.
• Collaborate with teammates to respond to inquiries in a timely and professional manner.
• Serve as a knowledgeable resource for troubleshooting Baratza or LELIT products.
• Process warranty replacements and accommodation orders through Salesforce.

Skills

Customer service

Clear communication

Multitasking

Bilingual (Spanish/French)

Education

High school diploma

Tools

Salesforce

Job description

BRG, the maker behind Baratza and LELIT, is seeking a Support Specialist in Seattle. This hybrid, full-time, hourly role trains you to assist customers with coffee grinder and espresso machine issues, handling calls, chats, and emails from consumers and wholesale partners.

No prior coffee appliance experience required; our training program equips you with product knowledge and troubleshooting skills from day one. You will collaborate across teams to improve the customer experience.