Seasoned Commercial HVAC Technician

FirstCall Group; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Healthcare Coverage

401(k) Retirement Savings Plan with 5% match

Up to 4 weeks of Paid Time Off

Generous Referral Bonus of $2,500

Job summary

FirstCall Group is looking for an experienced Commercial HVAC Service Technician to join their dynamic team in Raleigh, NC. The ideal candidate should possess strong problem-solving skills and an active EPA Certification to ensure elite customer service and efficient HVAC system repairs.

Qualified applicants will benefit from competitive weekly pay, comprehensive healthcare coverage, a 401(k) with matching, and a supportive environment for career growth.

Qualifications

• Must have an active EPA Certification.
• 5+ years of experience in a commercial HVAC setting.
• Valid Driver's License with an acceptable driving record.

Responsibilities

• Diagnose and repair heating/air conditioning systems and refrigeration.
• Perform maintenance and service repairs.
• Maintain preventative maintenance schedules for customers.
• Provide elite customer service.

Skills

Problem-solving skills

Mechanical aptitude

Customer service

Ability to work flexible hours

Education

Active EPA Certification

5+ years’ experience in commercial HVAC

Valid Driver's License

OSHA 10 Certification

Tools

HVAC tools

Job description

A FirstCall Mechanical Company

SEASONED COMMERCIAL HVAC SERVICE TECHNICIAN

Location: Raleigh, NC.

WHO IS FIRSTCALL MECHANICAL?

STR Mechanical is a commercial and industrial HVAC services provider in the Charlotte metro area. Founded in 2006, STR Mechanical partnered with FirstCall Mechanical in 2023.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

Benefits Overview

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

Position Overview

We are currently seeking an experienced Commercial HVAC Service Technician to join our fast-growing Team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as an active EPA Certification.

Job Responsibilities

• Diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems, and food service equipment, for the purpose of identifying equipment and/or systems repair and/or replacement needs with no mistakes/callbacks
• Perform maintenance and service repairs, install new units, or replace parts of existing units according to specifications of 15 tons+
• Maintain larger PM contracts with more than 5 units
• Repair or replace defective parts in units and equipment and their controls
• Service and troubleshooting mini-splits and/or replacing smaller RTU’s and mini-splits for 15 tons or less
• Communicate with Dispatch to ensure completion of scheduled jobs
• Maintain preventative maintenance schedules and procedures for customers
• Provide elite customer service to every customer encountered

Accountabilities

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs

ORGANIZATIONAL ALIGNMENT

This position reports to the local Branch Leader and is responsible for engaging with the service team and all of our customers.

Qualifications

• Valid Driver's License w/acceptable driving record
• Active EPA Certification
• 5+ years’ of experience in a commercial HVAC setting
• OSHA 10 Certification
• Manufacturer Certification is preferred
• Available to work flexible hours and on-call shifts as needed
• Strong mechanical aptitude and problem-solving skills

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively communicate with the customer by checking in and out with them on jobs. Able to explain the problems and resolution in a manner that the customer can understand. Closely communicate issues/concerns/updates with account managers on jobs.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks. Help take lead over and teach helpers and tech I’s.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

NOTE

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

NO RECRUTERS

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.