Seasonal Winter Rental Technician | Guest Service Pro

Yellowstone Club, LLC; Montana; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free transportation to Bozeman and shJ

Complimentary shift meals

Two employee ski days each month

Discounted Ski Pass

401k eligibility and bi-weekly match

Job summary

Yellowstone Club in Big Sky, Montana seeks a Rental Technician for the upcoming Winter season. You will outfit Members and guests with the proper equipment and provide outstanding guest service.

Responsibilities include processing charges, coordinating with other departments, answering inquiries by phone, email and mail, and maintaining equipment. The role requires high school diploma or GED, 1–2 years in customer service, and experience with outdoor gear.

Qualifications

• High school diploma or GED or vocational training required.
• 1–2 years of experience in customer service.
• 2+ years of experience with outdoor equipment.
• Strong verbal communication, interpersonal, and analytical skills.

Responsibilities

• Provide outstanding guest service in a guest-friendly environment.
• Charge the appropriate Member account for services rendered and rental equipment.
• Interface with other departments to meet Member, guest, and prospective Member requests.
• Answer Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Keep detailed records of Member preferences and requests.
• Ensure proper selection, fitting and selling of a variety of winter and summer sports equipment and accessories.

Skills

Customer service

Verbal communication

Interpersonal skills

Analytical skills

Education

High school diploma or GED

Vocational training

Tools

Jonas system

Easy Rent

Job description

Yellowstone Club in Big Sky, Montana seeks a Rental Technician for the upcoming Winter season. You will outfit Members and guests with the proper equipment and provide outstanding guest service.

Responsibilities include processing charges, coordinating with other departments, answering inquiries by phone, email and mail, and maintaining equipment. The role requires high school diploma or GED, 1–2 years in customer service, and experience with outdoor gear.