(Seasonal) Winter Lights Ticketing Agent

The University of North Carolina System; Asheville (NC); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Holiday availability

Job summary

The University of North Carolina System is seeking a Seasonal Winter Lights Ticketing Agent in Asheville, NC to support the Winter Lights fundraiser at the Arboretum. This part-time role runs daytime hours 8:30 a.m.–5:00 p.m. during the season, with ticket sales handled via EventBrite.

Duties include answering calls, delivering guest services, processing refunds and exchanges, and assisting guests with software. Holiday availability and weekend work are required.

Qualifications

• Evening, weekend and holiday availability is REQUIRED.
• High school diploma or equivalent preferred.

Responsibilities

• Ticket sales and guest services using EventBrite.
• Answer phone calls and provide customer support.
• Process refunds and exchanges; troubleshoot guest issues.
• Learn new software quickly and assist staff with Winter Lights tasks.

Skills

Customer Service

Communication

Work Management

Technology Proficiency

Cash Handling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Seasonal Winter Lights Ticketing Agent

Winter Lights, our largest fundraiser, transforms our gardens into a magical display of lights November 13 - January 3. As part of our seasonal team, you will help bring this wonder to life, ensuring that our guests enjoy a memorable evening. If you are looking to spread holiday cheer and be a part of something special, we would love to have you on board!

We are currently seeking a Winter Lights Ticketing Agent to work daytime hours, 8:30 a.m.- 5:00 p.m., Monday through Sunday. The pay is $17.00 per hour. In addition to providing excellent guest service and engagement, this role will perform ticket sales for the Winter Lights show using EventBrite.

Duties will include answering telephone calls, providing excellent customer service through various forms of communication, processing refunds and exchanges and general troubleshooting. It will require answering questions, assisting customers with issues and is solution-based. Ideal candidates will be comfortable working on computers and able to learn and grasp new software fairly quickly. As directed, this position will also provide support to TNCA staff with Winter Lights related tasks involving guest services and ticketing.

This role will begin at 8:30 a.m. and end at 5:00 p.m. and will work 16-30 hours per week through January 4, 2026. Holiday availability is required of all positions. Weekend work is also required.

Primary Purpose of the Organizational Unit

Winter Lights is the primary fundraiser for The North Carolina Arboretum. Featuring over a million lights, guests will walk through the gardens to experience the show. Including rehearsal evenings, Winter Lights runs every evening from November 13th through January 3rd.

Minimum Education, Experience, and Skills

The Guest and Ticket Services role will be expected to work evenings, weekends and holidays. Holiday availability is REQUIRED.

Preferred Education, Experience, and Skills

Applicants must be 18 years or older. A high school diploma or equivalent are preferred

Competencies

Customer Service: This position will require strong customer service skills including a solid knowledge of event procedures, attentiveness to customer feedback and the ability to use positive language.
Communication: Must have excellent and courteous written and verbal communication skills for interaction with both internal and external publics. Ability to screen and direct clients and visitors to the appropriate source, inform the public about services, processes, procedures and guidelines. This position will need to follow both written and oral instructions.
Work Management: Ability to coordinate tasks and establish priorities in response to work flow, be detail-oriented and have a high level of organization. Must be able to manage multiple projects with accuracy and exhibit stellar time management skills.
Technology: Proficient use of computers including Microsoft Office and Google Suite, as well as the ability to navigate and learn new programs quickly.
Adheres to cash policies and procedures to minimize losses

• Classification: (Seasonal) Winter Lights Ticketing Agent
• Position Number: UNCSO-ATNCA22
• Appointment Type: Temporary
• Full-Time/Part-Time: Part-Time
• Location: 100 Fredrick Law Olmsted Way, Asheville, NC 28806 USA
• Posting Open Date: 9/15/2026
• Posting Close Date:
• Posting Number: req753

EEO

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.
To claim veteran's preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, along with a State Application for Employment (Form PD-107 or equivalent) to the appointing authority.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

EEO Contact Information

Applicants needing assistance with the application process are asked to contact: [e-mail]