(Seasonal) Winter Lights Building Coordinator

University of North Carolina System; Asheville (NC); Hybrid; USD 19,000 - 28,000; Part time

Job summary

The University of North Carolina System is seeking Seasonal Winter Lights Building Coordinators for The North Carolina Arboretum in Asheville. This role supports building operations during evening shifts, focusing on guest safety, answering questions, and coordinating with the Producer to ensure a welcoming, smooth experience.

Evenings and weekend work is required; holiday availability is required. The position runs November 12 through January 3, with hours 4:30 pm to 11:00 pm, at $17 per hour;

Qualifications

• Applicants must be at least 18 years old and have a high school diploma or equivalent; a background check is conducted.
• Strong customer service skills and the ability to communicate clearly with guests and staff.

Responsibilities

• Answer guest and staff questions and provide excellent customer service during events.
• Monitor radio activity and support building management throughout shifts.
• Ensure guest safety and compliance with event regulations within the building.
• Replenish supplies at the Wishing Tree station and assist with building prep and close-out.

Skills

Customer Service

Communication

Time Management

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Google Suite

Job description

(Seasonal) Winter Lights Building Coordinator

Winter Lights, our largest fundraiser, transforms our gardens into a dazzling display of lights November 12th (Preview night) through January 3rd, creating an enchanting experience for all who visit. As part of our seasonal team, you'll help bring this wonder to life, ensuring that our guests enjoy a cozy, memorable evening surrounded by beauty. If you're looking to spread holiday cheer and be part of something special, we'd love to have you on board!

We are currently seeking Winter Lights Building Coordinators. This role will begin at 4:30 p.m. and end by 11:00 p.m. The pay is $17.00 per hour.

In this role, you'll serve as the primary contact/resource for other staff and guests at the event. This role will focus on building management. Duties include answering guest and staff questions, providing excellent customer service through various forms of communication, and monitoring radio activity during the event. The Building Coordinator ensures that guests in the building are safe and following Arboretum event regulations. This position will help monitor the Wishing Tree station, replenishing supplies when needed.

The Building Coordinator regularly checks in with the Producer and is expected to interact with guests most of the shift. These interactions can occur by standing to greet guests entering the building and making periodic strolls through the building to ensure a positive and safe guest experience. This position is responsible for helping to prepare the building for guests.

The Building Coordinator is also responsible for making certain that all guests have exited the building at the close of the event, radioing the shuttle to pick up staff and volunteers when their shifts are complete, and locking up the building and turning off all lights.

Evenings and weekend work is required. Holiday availability is REQUIRED of all positions.

Still not sure? Join us at TheNorth Carolina Arboretum (100 Frederick Law Olmsted Way, Asheville, NC 28806)for a job fair on Tuesday, October 6, from 5:00 to 7:00 p.m. and learn moreabout us and our seasonal openings.

Primary Purpose of the Organizational Unit
Winter Lights is the primary fundraiser for The North Carolina Arboretum. Featuring over a million lights, guests will walk through the gardens to experience the show. Winter Lights runs every evening from November 15th through January 4th.

Minimum Education, Experience, and Skills
Applicants must be at least 18 years of age. A high school (or equivalent) is required and a background check is conducted as a part of employment.

Competencies
Customer Service: This position will require strong customer service skills including a solid knowledge of event procedures, attentiveness to customer feedback and the ability to use positive language.Communication: Must have excellent and courteous written and verbal communication skills for interaction with both internal and external publics.Must have the ability to screen and direct clients and visitors to the appropriate source, inform the public about services, processes, procedures and guidelines.This position will need to follow both written and oral instructions.Work Management: Ability to coordinate tasks and establish priorities in response to work flow, be detail-oriented and have a high level of organization.Must be able to manage multiple projects with accuracy and exhibit stellar time management skills.Technology: Proficient use of computers including Microsoft Office and Google Suite, as well a s the ability to navigate and learn new programs quickly.

• Classification:(Seasonal) Winter Lights Guest Services Lead - Buildings
• Position Number: UNCSO-ATNCA22
• Appointment Type: Temporary
• Full-Time/Part-Time: Part-Time
• Location: 100 Fredrick Law Olmsted Way, Asheville, NC 28806 USA
• Posting Open Date: 9/28/2026
• Posting Close Date:
• Posting Number: req759

EEO
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.
To claim veteran's preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, along with a State Application for Employment (Form PD-107 or equivalent) to the appointing authority.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

EEO Contact Information
Applicants needing assistance with the application process are asked to contact: [e-mail]