(Seasonal) Winter Lights Building Coordinator

The University of North Carolina System; Asheville (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

The North Carolina Arboretum invites applications for a Winter Lights Building Coordinator in Asheville, NC. This seasonal role begins at 4:30 p.m. and ends by 11:00 p.m., paying $17.00 per hour.

You will be the primary staff/guest contact, ensuring safety, answering questions, and monitoring radio activity to support a memorable guest experience. Evenings and weekend work are required, with holiday availability.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Background check will be conducted as part of employment.
• Evenings, weekends, and holiday availability required.

Responsibilities

• Serve as primary contact for staff and guests and provide excellent customer service.
• Answer guest and staff questions and monitor radio activity during events.
• Help prepare building for guests and ensure safe guest experience.
• Lock up building and coordinate shuttle pickups at shift end.

Skills

Customer Service

Communication

Time Management

Tech Proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Winter Lights Building Coordinator

Winter Lights, our largest fundraiser, transforms our gardens into a dazzling display of lights November 12th (Preview night) through January 3rd, creating an enchanting experience for all who visit. As part of our seasonal team, you'll help bring this wonder to life, ensuring that our guests enjoy a cozy, memorable evening surrounded by beauty. If you're looking to spread holiday cheer and be part of something special, we'd love to have you on board!

We are currently seeking Winter Lights Building Coordinators. This role will begin at 4:30 p.m. and end by 11:00 p.m. The pay is $17.00 per hour.

In this role, you'll serve as the primary contact/resource for other staff and guests at the event. This role will focus on building management. Duties include answering guest and staff questions, providing excellent customer service through various forms of communication, and monitoring radio activity during the event. The Building Coordinator ensures that guests in the building are safe and following Arboretum event regulations. This position will help monitor the Wishing Tree station, replenishing supplies when needed.

The Building Coordinator regularly checks in with the Producer and is expected to interact with guests most of the shift. These interactions can occur by standing to greet guests entering the building and making periodic strolls through the building to ensure a positive and safe guest experience. This position is responsible for helping to prepare the building for guests.

The Building Coordinator is also responsible for making certain that all guests have exited the building at the close of the event, radioing the shuttle to pick up staff and volunteers when their shifts are complete, and locking up the building and turning off all lights.

Evenings and weekend work is required. Holiday availability is REQUIRED of all positions.

Primary Purpose of the Organizational Unit

Winter Lights is the primary fundraiser for The North Carolina Arboretum. Featuring over a million lights, guests will walk through the gardens to experience the show. Winter Lights runs every evening from November 15th through January 4th.

Minimum Education, Experience, and Skills

Applicants must be at least 18 years of age. A high school (or equivalent) is required and a background check is conducted as a part of employment.

Competencies

Customer Service: This position will require strong customer service skills including a solid knowledge of event procedures, attentiveness to customer feedback and the ability to use positive language.
Communication: Must have excellent and courteous written and verbal communication skills for interaction with both internal and external publics.
Must have the ability to screen and direct clients and visitors to the appropriate source, inform the public about services, processes, procedures and guidelines.
This position will need to follow both written and oral instructions.
Work Management: Ability to coordinate tasks and establish priorities in response to work flow, be detail-oriented and have a high level of organization.
Must be able to manage multiple projects with accuracy and exhibit stellar time management skills.
Technology: Proficient use of computers including Microsoft Office and Google Suite, as well a s the ability to navigate and learn new programs quickly.

• Classification: (Seasonal) Winter Lights Guest Services Lead - Buildings
• Appointment Type: Temporary
• Full-Time/Part-Time: Part-Time
• Location: 100 Fredrick Law Olmsted Way, Asheville, NC 28806 USA

EEO

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.
To claim veteran's preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, along with a State Application for Employment (Form PD-107 or equivalent) to the appointing authority.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

EEO Contact Information

Applicants needing assistance with the application process are asked to contact: [e-mail]