Seasonal Visitor Services Associate

Petersen Automotive Museum; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

The Petersen Automotive Museum in Los Angeles seeks a Seasonal Visitor Services Associate to welcome guests at the Admissions Desk, process tickets and memberships, and share information about tours and events.

This fast-paced role requires friendly, accurate service, cash handling, and collaboration with staff to ensure a memorable museum visit during peak times and special events.

Responsibilities

• Welcome guests and provide friendly, professional service at the Admissions Desk.
• Process accurate transactions for general admission, parking, memberships, and ticketed experiences.
• Promote museum memberships and Vault experiences to guests.
• Provide accurate information about exhibits, hours, programs, and visitor amenities.
• Maintain cash handling procedures and balance cash drawers.
• Collect guest feedback through surveys to support guest experience initiatives.
• Assist with crowd management and front-of-house operations as needed.
• Collaborate with Visitor Services and other departments to ensure smooth daily operations.

Job description

We are more than just an iconic museum; we're a fast-paced, high-energy team driven by innovation, passion, and a deep love for car culture and storytelling. From world class exhibitions to unforgettable events, we bring history, design, and horsepower to life every day.

At Petersen Automotive Museum, we work hard, move fast, and have a blast doing it, all while pushing the boundaries of what a museum can be. If you’re ready to shift into high gear with a crew that values creativity, integrity, and a good laugh along the way, you’ll fit right in.

About the role

The Seasonal Visitor Services Associate (VSA) plays an essential role in creating a welcoming, informed, and memorable experience for every guest visiting the Petersen Automotive Museum. As one of the first points of contact for visitors, the VSA provides friendly and efficient service at

the Admissions Desk, processes ticket sales, promotes museum memberships and Vault experiences, and shares helpful information about exhibitions, events, and visitor amenities.

This seasonal position is ideal for a customer-focused individual who enjoys working in a fast-paced, team-oriented environment and engaging with visitors from diverse backgrounds. Seasonal associates help support daily museum operations, peak attendance periods, holidays, and special events. Weekend, holiday, and flexible scheduling availability is required.

What you’ll do

• Welcome guests and provide friendly, professional, and efficient customer service that reflects the museum’s commitment to an exceptional visitor experience.
• Process accurate transactions for general admission, advance admission, parking, memberships, Vault tours, group and school visits, and gift tickets or cards.
• Promote and upsell museum memberships and Vault experiences by communicating their benefits and helping guests select the options best suited to their interests.
• Provide accurate information about museum exhibitions, hours, programs, special events, visitor amenities, and wayfinding.
• Maintain accurate cash handling procedures, balance assigned cash drawers, and review daily admissions transactions in accordance with museum procedures.
• Conduct visitor surveys and collect feedback to support the museum’s guest experience initiatives.
• Assist with crowd management, guest flow, and other front-of-house responsibilities as needed.
• Collaborate with Visitor Services colleagues and other museum departments to ensure smooth daily operations and consistent communication.
• Maintain a clean, organized, and professional Admissions Desk and work area.
• Adhere to museum policies, service standards, uniform requirements, and established operational procedures.
• Perform other related duties and special projects as assigned.

Qualifications

• Previous cashier, retail, admissions, hospitality, or customer service experience preferred.
• Strong verbal communication and interpersonal skills, with the ability to engage positively with visitors of all ages and backgrounds.
• Excellent attention to detail and the ability to handle monetary transactions accurately.
• Comfortable learning and explaining membership benefits, ticket options, and museum offerings.
• Ability to work efficiently in a fast-paced environment while maintaining a welcoming and professional demeanor.
• Strong teamwork, problem-solving, and organizational skills.
• Reliable, adaptable, and willing to assist with changing operational needs during busy periods and special events.
• Availability to work weekends, holidays, and a flexible seasonal schedule.

The pay range for this role is:

20 - 20 USD per hour (Petersen Automotive Museum)