Seasonal VIP Concierge Program Lead

Sxsw.; Austin (TX); On-site; USD 36,000 - 52,000; Part time

Job summary

SXSW is seeking a seasonal Concierge Program Coordinator in Austin, TX to deliver a premium experience for badge holders. You will own the program lifecycle from prep through post-event wrap-up, leading a small on-site team during the Oct–Apr season.

Candidates should have 3+ years in luxury hospitality or high-end events, strong leadership, and exceptional communication. On-site duties include logistics, vendor mgmt, and post-event recaps.

Qualifications

• 3+ years in luxury hospitality, VIP services, or high-end event production.
• Experience managing small teams and vendors in live-event settings.
• Proven customer service track record with discretion when interfacing with senior executives.
• Exceptional written, verbal, and interpersonal communication across all levels.
• Outstanding organizational skills with attention to detail and ability to adapt.

Responsibilities

• Collaborate with Commercial Operations to coordinate logistics, scheduling, and staffing for the concierge program.
• Oversee the program's operating rhythm, timelines, dependencies, and overall event readiness.
• Recruit, train, and manage a small on-site seasonal concierge team.
• Support vendor management for the CxO Lounge, including décor, signage, F&B, and AV, within budgets.
• Curate programming and speaker discussions to ensure seamless run-of-show.

Skills

Luxury hospitality

Team leadership

Customer service

Communication

Organization

Tools

Airtable

HubSpot

Job description

SXSW is seeking a seasonal Concierge Program Coordinator in Austin, TX to deliver a premium experience for badge holders. You will own the program lifecycle from prep through post-event wrap-up, leading a small on-site team during the Oct–Apr season.

Candidates should have 3+ years in luxury hospitality or high-end events, strong leadership, and exceptional communication. On-site duties include logistics, vendor mgmt, and post-event recaps.