Seasonal TurboTax Community Tax Expert - Online Writing Role

Intuit; Mountain View (CA); Remote; USD 56,000 - 74,000; Full time

Job summary

Join a leading company in the tax preparation sector as a remote customer support specialist. You will assist TurboTax customers by providing high-quality written responses to their inquiries while utilizing your extensive tax preparation background. This role is perfect for those with excellent writing skills and a commitment to customer satisfaction.

Benefits

Flexible work schedule

Cash bonus

Equity rewards

Comprehensive benefits package

Qualifications

• Minimum 2 years preparing federal and state income tax returns.
• Ability to write clearly and concisely about complex tax issues.
• Technical proficiency with cloud-based applications.

Responsibilities

• Support TurboTax customers with tax and technical questions.
• Produce accurate written content quickly.
• Manage various projects requiring effective writing skills.

Skills

Writing skills

Critical thinking

Problem-solving

Research skills

Education

Active EA Certification

CPA

JD (practicing attorney in taxation)

Tools

Microsoft Office

Google Workspace

Professional tax software

Job description

Are you a highly motivated individual with an extensive tax preparation background, excellent writing skills, and a passion for customers and community?

Would you like to be part of a team that shares your love for tax, works in comradery, and mutual support for the common goal?

Would you like to do that from the comfort of your own home?

If you said yes to the above, this position is for you.

Responsibilities

• Support TurboTax customers by providing high-quality written responses to tax and technical questions in our online Community in order for customers to complete their tax returns
• Produce accurate written content quickly and proficiently, while striving to meet defined quality and productivity goals
• Various other projects using effective writing skills

Physical Requirements and Work Environment:

• Remote work-from-home
• Ability to type or voice-to-text proficiently

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

California Remote $56,000 - $74,000

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

• Active EA Certification, CPA, or JD (practicing attorney in taxation)
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment; any additional experience with business returns is a plus (1120, 1120S, 1065, 1041)
• Ability to write clearly and concisely, using simple language to explain complex tax issues
• Excellent use of the English language, including spelling and grammar
• Ability to understand and interpret customers' tax questions without seeing their tax return
• Excellent critical thinking, problem-solving, and research skills
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file managementAbility to work a full-time schedule (40 hours per week), flexible within five set days of the week