Seasonal Toy Shop Lead - Customer Experience

Rsm-; Midlothian (TX); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

RSM is seeking a dependable Seasonal Assistant Store Manager to lead a temporary holiday Toy Shop. You will support daily store operations, assist the Store Manager, and help keep the store customer-ready throughout the program.

The role requires friendly, energetic customer-service, attention to detail, and the ability to follow safety policies while working with a team in a fast-paced retail environment.

Qualifications

• Customer-service, retail, hospitality, or cashier experience preferred.
• Comfort and experience using a POS system and handling transactions preferred.
• Friendly, energetic, patient, and comfortable engaging customers of all ages in an open retail environment required.
• Dependable, detail-oriented, team-focused, and able to learn weekly activity instructions and product information required.
• Previous experience supporting or leading a team in a retail, hospitality, or customer-facing environment preferred.

Responsabilités

• Support the Store Manager with day-to-day store operations and serve as an additional point of support for the team as needed.
• Greet customers, answer basic product and store questions, help shoppers locate items, and refer policy or product issues to the Store Manager.
• Operate the POS when assigned, accurately processing merchandise, permitted payments, and receipts while following transaction-control and fraud-prevention measures.
• Facilitate the make-and-take activity by explaining instructions, distributing materials, managing the queue, and resetting and sanitizing the area; engage participants appropriately throughout activity.
• Maintain full, front-facing shelves; recover and organize merchandise, identify low-stock items, and assist with product replenishment coordinated through the Store Manager and associates.
• Support opening tasks, including product recovery, shelf straightening, signage checks, supply setup, register readiness, and final inspection; support closing through returns-to-shelf, activity cleanup, supply organization, vacuuming, trash removal, and next-day preparation.
• Follow all safety, incident-reporting, loss-prevention, dress-code, mobile-device, and customer-service requirements, rotating duties as traffic, activity demand, breaks, and business needs change.

Connaissances

Customer-service

Retail experience

Hospitality experience

Cashier experience

Team-oriented

Detail-oriented

Outils

POS system

Description du poste

RSM is seeking a dependable Seasonal Assistant Store Manager to lead a temporary holiday Toy Shop. You will support daily store operations, assist the Store Manager, and help keep the store customer-ready throughout the program.

The role requires friendly, energetic customer-service, attention to detail, and the ability to follow safety policies while working with a team in a fast-paced retail environment.