Summary
Processes a variety of customer transactions at a teller window. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.
Essential Duties and Responsibilities
- Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
- Participate in the bank's referral program, and utilize any applicable technology and/or programs to effectively show results
- Operate and balance a terminal and cash drawer daily
- Accept and process transactions such as savings, checking, Holiday Savings accounts, loan payments, SDB rental payments, selling money orders/official checks, and cash withdrawals
- Accept checks for cashing in accordance with FNB check handling procedures
- Participate and successfully complete all required training courses
- Be willing to be flexible with work schedules and to perform additional branch duties outside of transaction processing
- Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
- Maintain flexibility with work schedules to accommodate branch staffing requirements and work across multiple branches within a district
- Maintain confidentiality of all customer business and personal information
- Accept responsibilities and projects assigned by a supervisor to add value to Farmers National Bank
- Work effectively in a team environment, positively interacting with coworkers and the public
- Complete all mandatory and elective training, including BSA and Anti-Money Laundering procedures, maintaining compliance with all rules and regulations
- Maintain regular, predictable attendance
- Perform all other duties as assigned
Education and Experience
- High School diploma or GED
- Proven cash handling experience
- Basic computer skills and knowledge, including use of calculators, phones, fax machines, and other office equipment
- Customer service and/or sales experience at any level
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran