Seasonal Tax Pro & Client Success Champion

Jackson Hewitt - 2073; Elizabethtown (Lancaster County); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Training & development

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt in Elizabethtown, PA is hiring Seasonal Experienced Tax Preparers to guide clients through tax processes, explain forms, and file returns with accuracy. You will conduct face-to-face interviews, support multistate returns, and provide IRS audit assistance when needed.

We offer flexible scheduling (day, night, weekends), a path to learn a new career in tax, and opportunities to mentor teammates. A bachelor’s degree is preferred; bilingual candidates are encouraged.

Qualifications

• 2+ seasons of tax experience.
• Experience completing individual, trust, and/or partnership returns.
• Excellent customer service and communication.
• Strong attention to detail and accuracy.
• Bachelor’s degree in accounting or related field preferred.
• CPA or Enrolled Agent license is a bonus.
• PTIN Certification: Yes.

Responsibilities

• Conduct face-to-face tax interviews with clients.
• Generate business growth, increase client retention, and offer additional products and services.
• Answer client calls via our national call center routing system.
• Answer tax related questions and provide future tax planning to clients in a timely fashion.
• Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.
• Mentor and support teammates, providing guidance and in some cases acting as a lead.
• This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business.
• Support office priorities through teamwork and collaboration.

Skills

Tax preparation experience

Customer service

Communication skills

Attention to detail

Multi-state tax knowledge

E-filing

Education

Bachelor's degree in accounting or related field

Job description

Jackson Hewitt in Elizabethtown, PA is hiring Seasonal Experienced Tax Preparers to guide clients through tax processes, explain forms, and file returns with accuracy. You will conduct face-to-face interviews, support multistate returns, and provide IRS audit assistance when needed.

We offer flexible scheduling (day, night, weekends), a path to learn a new career in tax, and opportunities to mentor teammates. A bachelor’s degree is preferred; bilingual candidates are encouraged.