Seasonal Tax Associate — Training & Client Service

H&R Block, Inc.; Burlington (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Greensboro, NC is seeking a seasonal Tax Associate for a local tax office. You’ll meet with clients to gather information and prepare tax returns with training and support from experienced teammates.

You’ll explain tax information clearly, identify savings opportunities, and build strong client relationships through teamwork and a client-first approach. No prior tax experience required; pay is hourly and increases with tax knowledge.

Qualifications

• Successful completion of the H&R Block Income Tax Course
• Experience interacting with customers or clients in a service-oriented environment
• Strong communication skills, including explaining information clearly and asking questions to understand needs
• Problem-solving skills, including organizing information and identifying solutions
• Comfort using digital tools and systems included AI based tools like Copilot and ChatGPT
• High school diploma / GED/ equivalent

Responsibilities

• Meet with clients to gather information and understand their tax situation
• Prepare complete and accurate tax returns with training and support from experienced teammates
• Explain tax information clearly and provide recommendations in a way clients can easily understand
• Identify tax savings opportunities and recommend relevant products and services
• Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources
• Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Digital tools use (AI Copilot/ChatGPT)

Education

High school diploma / GED/ equivalent

Bachelor’s degree in accounting, finance, or related field

Tools

AI tools (Copilot/ChatGPT)

Job description

H&R Block, Inc. in Greensboro, NC is seeking a seasonal Tax Associate for a local tax office. You’ll meet with clients to gather information and prepare tax returns with training and support from experienced teammates.

You’ll explain tax information clearly, identify savings opportunities, and build strong client relationships through teamwork and a client-first approach. No prior tax experience required; pay is hourly and increases with tax knowledge.