Seasonal Tax Associate: Client-First Prep & Training

H&R Block, Inc.; Pittston (Luzerne County); On-site; USD 21,000 - 34,000; Part time

Job summary

H&R Block, Inc. in Pittston, PA is seeking a seasonal Tax Associate to join a local tax office. You’ll meet with clients, gather information, prepare tax returns, and explain tax concepts with training and support from day one.

No prior tax experience is required; you’ll earn an hourly rate with opportunities to increase earnings as you build tax knowledge and grow. The role is in-person, focusing on client service, accuracy, and problem solving during tax season.

Qualifications

• Successful completion of the HR Block Income Tax Course.
• Experience interacting with customers or clients in a service-oriented environment.
• Strong communication skills, including explaining information clearly and asking questions to understand needs.
• Problem-solving skills, including organizing information and identifying solutions.
• Comfort using digital tools and systems including AI based tools like Copilot and ChatGPT.
• High school diploma / GED/ equivalent

Responsibilities

• Meet with clients to gather information and understand their tax situation.
• Prepare complete and accurate tax returns with training and support from experienced teammates.
• Explain tax information clearly and provide recommendations in a way clients can easily understand.
• Identify tax savings opportunities and recommend relevant products and services.
• Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources.
• Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach

Skills

Customer service experience

Strong communication skills

Problem-solving

Comfort with AI tools

Education

High school diploma / GED / equivalent

Bachelor's degree in accounting/finance or related field

Job description

H&R Block, Inc. in Pittston, PA is seeking a seasonal Tax Associate to join a local tax office. You’ll meet with clients, gather information, prepare tax returns, and explain tax concepts with training and support from day one.

No prior tax experience is required; you’ll earn an hourly rate with opportunities to increase earnings as you build tax knowledge and grow. The role is in-person, focusing on client service, accuracy, and problem solving during tax season.