Seasonal Style & Customer Experience Advisor

URBN Urban Outfitters, Inc.; Costa Mesa (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Costa Mesa, CA seeks a Seasonal Sales Associate to drive sales by delivering a genuine, personalized customer experience at the Anthropologie location.

You will engage customers, share product recommendations, and help with in-store technology to complete transactions, restock, and omni-order fulfillment while maintaining store standards. Flexible scheduling including nights, weekends, and holidays is required.

Qualifications

• Anthro brand fan.
• Experience in customer service.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends and holidays.

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued.
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others.
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
• Provides insights related to the customer and employee experience and communicatesfeedbackto Store Leadership.
• Understands their contribution to service and selling on every shift in order to impact the store’s business.
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.

Skills

Anthro brand fan

Customer service

Team player

Flexible hours

Job description

URBN Urban Outfitters, Inc. in Costa Mesa, CA seeks a Seasonal Sales Associate to drive sales by delivering a genuine, personalized customer experience at the Anthropologie location.

You will engage customers, share product recommendations, and help with in-store technology to complete transactions, restock, and omni-order fulfillment while maintaining store standards. Flexible scheduling including nights, weekends, and holidays is required.