Seasonal Store Advisor, Williamsburg

ON.com; New York (NY); On-site; USD 29,811 - 32,566; Part time

Job summary

A premium retail brand is seeking a Seasonal Store Advisor in New York, NY. In this role, you will deliver personalized customer experiences, respond to inquiries, and assist with inventory management. The ideal candidate will have over 1 year of experience in retail or customer service, excellent communication and organizational skills, and a commitment to service excellence. This position includes a typical cash compensation range of $21.64 - $23.64/hr plus potential bonuses based on store performance.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Understanding of service excellence to engage fans and address their needs.
• Strong organizational skills and attention to detail.
• Excellent communication skills for constructive feedback.

Responsibilities

• Deliver premium, individualized customer experience.
• Respond to fan inquiries and resolve issues positively.
• Assist with unpacking, back-stocking, and organizing deliveries.
• Maintain a clean, organized, and safe work environment.
• Support daily operational tasks such as restocking and managing product flow.
• Contribute ideas for in-store events and community engagement.
• Foster a collaborative and positive team environment.
• Demonstrate a strong commitment to exceptional customer service.
• Embrace new ideas and initiatives to drive store success.
• Uphold high standards of integrity and professionalism.

Skills

Customer service excellence

Organizational skills

Communication skills

Ability to provide feedback

Job description

As a Seasonal Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your Mission

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 1+ years of relevant experience in retail or in a customer service-related field
• You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed

Typical cash compensation range for this position is $21.64 - $23.64/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.