Store Advisor, Suburban Square (Philadelphia)

On; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

On is seeking a Store Advisor to drive a premium, individualized fan experience in-store and embody our Cloud CX philosophy. You will deliver wow moments and ensure a seamless, customer-centric operation, reporting to the Store Leader and supporting the retail function with high performance.

You’ll respond to fan inquiries, assist with unpacking and stock, maintain displays, and contribute to events that boost brand loyalty and store presence while upholding service standards.

Qualifications

• 1+ years of experience in retail or customer service
• Understanding of service excellence and ability to engage fans and provide solutions
• Organizational skills and attention to detail
• Excellent communication and ability to provide constructive feedback to improve store processes

Responsibilities

• Deliver premium, individualized customer experience rooted in Cloud CX philosophy
• Respond to fan inquiries and resolve issues to ensure a premium shopping experience
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
• Maintain a clean, organized, and safe work environment adhering to Health & Safety standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in-store events and community engagement to boost fan interactions and store presence
• Foster a collaborative and positive team environment
• Demonstrate a strong commitment to providing exceptional customer service
• Embrace new ideas and initiatives to drive store success
• Uphold high standards of integrity and professionalism in all actions

Skills

Retail experience

Customer service

Communication skills

Organizational skills

Job description

In short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

In short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation. Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your mission

• Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
• Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 1+ years of relevant experience in retail or in a customer service-related field
• You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.