Seasonal Store Advisor, Austin

On; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

On is seeking a Store Advisor to act as the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master our Cloud CX Premium service model with a detail-oriented approach to ensure every guest feels genuinely welcomed.

Reporting to the Store Leader on the Retail team, you will elevate service quality, drive brand loyalty, and contribute to On's mission to ignite the human spirit through movement.

Qualifications

• 1+ year of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority.
• Growth mindset and a passion for learning, with a proven ability to stay resilient and coachable when learning new products or processes.
• Highly reliable and accountable, with a track record of consistent performance and adherence to retail procedures.
• Strong communication skills and a team-first spirit, ensuring goals are met through active engagement and asking clarifying questions.
• Meticulous attention to detail; premium retail success is found in execution and personal presentation.
• Ability to work night shifts, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On's global positioning.
• Support On's unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

In short:

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty


• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey


• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On's global positioning


• Support On's unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

In short:

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission:

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty


• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey


• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On's global positioning


• Support On's unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your Story:

• You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority


• You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes


• You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures


• You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions


• You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation


• Ability to work night shifts, weekends and some holidays

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.