Seasonal Stock & Customer Experience—Flexible Hours

Five Below Inc; Framingham (MA); Sur place; USD 18 000 - 25 000; Temps partiel

Résumé du poste

Five Below is seeking an enthusiastic hourly team member to greet customers, share product knowledge, and assist on the sales floor with merchandise. You will engage with customers, promote events, and help process transactions efficiently.

Ideal candidates are at least 16 years old, able to work a flexible schedule including weekends, comfortable with technology, and ready to contribute to a fast-paced, friendly store environment.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on- the-job training.

Responsabilités

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Connaissances

Customer service

Communication

Technology literacy

Problem solving

Teamwork

Description du poste

Five Below is seeking an enthusiastic hourly team member to greet customers, share product knowledge, and assist on the sales floor with merchandise. You will engage with customers, promote events, and help process transactions efficiently.

Ideal candidates are at least 16 years old, able to work a flexible schedule including weekends, comfortable with technology, and ready to contribute to a fast-paced, friendly store environment.