Seasonal Sports Park Manager

City of O'Fallon, Illinois; O'Fallon (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

City of O'Fallon, Illinois is hiring a Seasonal Sports Park Manager for O’Fallon Family Sports Park. You will lead on-site staff, oversee concessions, and support guests during practices, games, and events to ensure a fun, safe experience.

The role requires strong customer service, leadership, and communication skills, with the ability to work independently or in a team. This is a part-time seasonal position based on park needs.

Qualifications

• Strong customer-service mindset and ability to create positive guest experiences.
• Ability to lead by example and support staff and guests.
• Clear communication and professional interactions with staff, guests, and partners.
• Ability to coach staff in real time to improve service and teamwork.
• Calm, confident, solution-oriented demeanor in busy situations.
• Effective time management and adaptability to park needs.

Responsibilities

• Provide on-site leadership to seasonal/part-time staff and support staff performance and training.
• Serve as a liaison between the Parks & Recreation Department and park guests.
• Welcome guests and ensure a positive, enjoyable experience for all.
• Open/close gates and secure fields, monitor the park, enforce rules professionally.
• Coordinate with tournament directors, coaches, officials to support events and practices.
• Assist with supply transport and setup between concession stands and event areas.
• Oversee concessions staff and ensure food safety, cleanliness, and service standards.
• Make recommendations regarding staff praise or discipline and maintain a safe work environment.
• Report maintenance or safety concerns to the Recreation Coordinator.
• Work independently or as part of a team; adapt to park needs as required.

Skills

Customer service

Leadership

Communication

Teamwork

Safety awareness

Time management

Education

High school diploma or equivalent

Job description

POSITION SUMMARY

The Seasonal Sports Park Manager plays a key role in creating a fun, safe, and welcoming experience for everyone at O’Fallon Family Sports Park. This position thrives in a fast-paced, high-energy environment and serves as a friendly leader on site, supporting staff, assisting guests, and helping events run smoothly. Managers interact daily with coaches, players, families, officials, and tournament directors (all guests) to ensure each practice, game, and event is organized, enjoyable, and well supported. This role also provides oversight of concession and event staff, helping maintain high standards of customer service, cleanliness, and teamwork across the park.

Essential Position Duties & Responsibilites

• Provides on-site leadership and guidance to seasonal part-time staffas well as supporting staff performance, training, and accountability.

POSITION SUMMARY

The Seasonal Sports Park Manager plays a key role in creating a fun, safe, and welcoming experience for everyone at O’Fallon Family Sports Park. This position thrives in a fast-paced, high-energy environment and serves as a friendly leader on site, supporting staff, assisting guests, and helping events run smoothly. Managers interact daily with coaches, players, families, officials, and tournament directors (all guests) to ensure each practice, game, and event is organized, enjoyable, and well supported. This role also provides oversight of concession and event staff, helping maintain high standards of customer service, cleanliness, and teamwork across the park.

Essential Position Duties & Responsibilites

• Provides on-site leadership and guidance to seasonal part-time staffas well as supporting staff performance, training, and accountability.
• Serve as a friendly liaison between the O’Fallon Parks & Recreation Department and park guests.
• Welcome guests and help ensure a positive, enjoyable experience for all.
• Open and close park gates and unlock/secure fields and facilities as scheduled as well as monitoring the complex, promote park rules, and address concerns in a professional, respectful manner.
• Work closely with tournament directors, coaches, and officials to support successful practices, games, and events.
• Assist with supply transport and setup between concession stands and event areas.
• Provide oversight and assistance to concessions and event staff guests.
• Help ensure concession operations follow food safety, cleanliness, and service standards.
• Make recommendations regarding praise or discipline of sports park employees.
• Enforce safe food handling procedures at all times.
• Complete City-provided Food Safety training prior to beginning work.
• Assist with preparing and serving food and beverages in a fast-paced environment.
• Help maintain clean, organized concession areas throughout each shift.
• Perform additional tasks related to park operations as needed.
• Report maintenance or mechanical concerns to the Recreation Coordinator.
• Must be able to work independently without direct supervision, as well as in a team environment to safely and productively complete tasks. The ability to exercise initiative, good judgement, and time management while remaining productive is essential. Work assignments will generally fall within operational areas described for this position, but the ability to support park needs in other areas will be required at times.

Knowledge Skills And Abilties

• Strong customer-service mindset with a focus on creating positive guest experiences.
• Ability to lead by example through visible engagement, positive communication, and proactive support of staff and guests.
• Ability to build rapport and maintain professional, approachable interactions with staff, guests, and partners.
• Ability to coach and support staff in real time to improve service and teamwork.
• Ability to remain calm, confident, and solution-oriented during busy or challenging situations.
• Strong communication skills and ability to adapt leadership style to the needs of the team.
• The ability to use a computer, computer hardware and common software applications.
• The ability to understand and comply with workplace rules and policies.
• Must be able to work and cooperate with others, resolve problems, and possess a positive attitude while contributing to and maintaining a safe, productive, and respectful work environment.
• Must always represent the department in a positive and professional manner and serve as a reliable source of information about department programs and park rules and regulations.

Physical Requirements

• The ability to perform physical activities such as standing or walking for extended periods, frequent and repeated bending, crouching, stooping, stretching.
• The ability to lift up to 50lbs unassisted.

MINIMUM QUALFICATIONS

Education, Experience, Certifications And Licences

• High school diploma or equivalent.
• 1 year ofprevious food service, customer service, or leadership experience preferred
• Possession of a valid State of Illinois driver’s license or other state equivalent.

Preferred Qualfications

• Minimum 2 years customer service experience

For additional questions please email [e-mail]