Seasonal Skincare Ambassador — Elevate Sales & Experience

Lush Fresh Handmade Cosmetics North America; Minneapolis (MN); On-site; USD 18,000 - 25,000; Part time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking Seasonal Ambassadors to deliver exceptional customer consultations, product demonstrations, and brand education. You will help surpass daily sales goals while promoting a fun, inclusive shop culture and ethical beauty values.

Role emphasizes product knowledge, personalized recommendations, and community engagement through store events. This contract role supports operations, inventory, and standards to create memorable customer experiences.

Qualifications

• Flexibility to adapt to changing situations and priorities in a fast-paced environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
• Experience with consultation-based customer service models.
• Strong problem-solving skills to address issues that arise in day-to-day operations.
• Experience working in a team environment.
• Experience working in skincare or cosmetics.
• Experience in cross cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store parties and other initiatives to bring in more traffic.
• Product Passion: Continuously expand product knowledge with ongoing learning and diving deep into all things Lush. Stay up-to-date on products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.
• Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales.
• DEIB: Encourage open communication and actively listen to team members’ perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster belonging by promoting teamwork and collaboration.
• Time and Attendance: Be punctual, reliable, and present at work. Participate in teamwork, take breaks when necessary, and stay updated with company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience.
• Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Skills

Flexibility

Skincare passion

Customer service

DEIB awareness

Languages (Spanish/French)

Job description

Lush Fresh Handmade Cosmetics North America is seeking Seasonal Ambassadors to deliver exceptional customer consultations, product demonstrations, and brand education. You will help surpass daily sales goals while promoting a fun, inclusive shop culture and ethical beauty values.

Role emphasizes product knowledge, personalized recommendations, and community engagement through store events. This contract role supports operations, inventory, and standards to create memorable customer experiences.