Seasonal Ski Rental Shop Manager

Highway West Vacations, LLC; Madison (NH); On-site; USD 25,000 - 34,000; Full time

Job summary

King Pine Ski Area in Madison, NH is seeking a proactive Rental Shop Manager for the seasonal inventory, staffing, and guest service operations. You will lead the rental team, manage fitting, check-in/out, and repairs, and ensure safety while maximizing guest satisfaction and revenue.

Responsibilities include training staff, scheduling, performance reviews, maintaining clean work areas, and coordinating with marketing for promotions.

Qualifications

• Retail or rental operations experience, supervisory preferred.
• Strong leadership and team-building skills.
• Excellent communication and customer service abilities.
• Basic mechanical knowledge of equipment (e.g., skis, snowboards).
• Ability to work weekends and holidays.
• Physical ability to lift/move equipment and stand for extended periods.
• Familiarity with rental software is a plus.

Responsibilities

• Recruit, train, schedule, and supervise rental shop staff.
• Oversee daily rental operations including check-in/out, fitting, and returns.
• Maintain safe, clean, and organized work areas.
• Meet revenue targets through upselling and promotions.
• Track sales, rentals, and labor hours daily.
• Collaborate with marketing to drive promotions.

Skills

Leadership

Customer service

Communication

Staff management

Flexible hours

Physical fitness

Rental software

Job description

King Pine Ski Area in Madison, NH is seeking a proactive Rental Shop Manager for the seasonal inventory, staffing, and guest service operations. You will lead the rental team, manage fitting, check-in/out, and repairs, and ensure safety while maximizing guest satisfaction and revenue.

Responsibilities include training staff, scheduling, performance reviews, maintaining clean work areas, and coordinating with marketing for promotions.