Winter Shuttle Dispatcher - Guest Service & Ops

Vail Resorts, Inc.; Truckee (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free passes

Free ski lessons

40% retail discounts

401(k) retirement plan

Employee assistance program

Training and professional development

Referral program

Job summary

Vail Resorts, Inc. is hiring for winter seasonal roles in the mountains. The Transportation Dispatcher position coordinates daily services, links drivers with guests and staff, and keeps routes efficient during winter operations.

Starting pay ranges and season length are posted; the company offers ski passes, training, and a range of employee benefits to support performance and growth on the team.

Qualifications

• High school diploma or equivalent required.
• Customer service, transportation, dispatch, hospitality or operations experience.
• Strong communication skills required.
• Flexible schedule availability preferred.
• Knowledge of mountain road conditions and winter operations helpful.

Responsibilities

• Coordinate and monitor daily transportation services including guest shuttles and employee transport.
• Assign drivers, vehicles, and routes based on needs; maintain real-time communication with drivers.
• Monitor locations, schedules, passenger volumes and service levels; adjust routes for weather or traffic.
• Ensure on-time performance and efficient resource use.
• Respond to guest and employee transportation requests professionally and promptly.
• Promote a safety-first culture and ensure compliance with resort policies and regulations.

Skills

Customer service

Transportation

Dispatch

Hospitality

Operations experience

Education

High school diploma or equivalent

Job description

Vail Resorts, Inc. is hiring for winter seasonal roles in the mountains. The Transportation Dispatcher position coordinates daily services, links drivers with guests and staff, and keeps routes efficient during winter operations.

Starting pay ranges and season length are posted; the company offers ski passes, training, and a range of employee benefits to support performance and growth on the team.