Seasonal Shop Manager - Lead Sales & Service Excellence

See S Candies; Tukwila (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

See’s Candies in Tukwila, WA is hiring a Retail Shop Manager to lead a team, drive sales, and uphold our customer service standards. You will oversee daily operations, implement company direction, and ensure policies are followed.

You’ll recruit, train, and coach staff, manage timekeeping and payroll, schedule shifts, monitor expenses, and protect assets. The ideal candidate has at least three years of retail management, strong communication and merchandising skills, and a track record of

Qualifications

• Minimum 3 years of retail management experience.
• Proven ability to develop, motivate, train and coach employees.
• Excellent customer service, communication, organizational skills, cash handling, and merchandising.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Flexibility to work weekends and holidays.
• Physical ability to lift up to 25 pounds.

Responsibilities

• Lead the shop team to a sales-focused, customer-centric environment.
• Achieve daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Skills

Retail management

Customer service

Communication

Organizational skills

Cash handling

Merchandising

Team leadership

Job description

See’s Candies in Tukwila, WA is hiring a Retail Shop Manager to lead a team, drive sales, and uphold our customer service standards. You will oversee daily operations, implement company direction, and ensure policies are followed.

You’ll recruit, train, and coach staff, manage timekeeping and payroll, schedule shifts, monitor expenses, and protect assets. The ideal candidate has at least three years of retail management, strong communication and merchandising skills, and a track record of